At a Glance
- Tasks: Lead IT Operations and shape the future of our digital workplace.
- Company: Join Solus, part of the Aviva family, transforming technology experiences.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive culture with guaranteed interviews for disabled applicants.
- Why this job: Make a real impact on how people experience technology every day.
- Qualifications: Proven leadership in IT Operations and strong knowledge of M365 tools.
The predicted salary is between 60000 - 75000 £ per year.
At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day.
You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast‑moving, service focused environment.
Responsibilities
- Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals.
- Driving service stability, operational performance and continual improvement across our core IT services.
- Overseeing incident, problem, change and request management and leading P1 and P2 governance.
- Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools.
- Ensuring identity, access and endpoint security controls are robust and well embedded.
- Leading high performing operational teams, building capability and creating a strong customer centric culture.
- Managing supplier relationships, contracts, SLAs and commercial decisions.
- Owning operational budgets, technology asset lifecycle and licensing.
- Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements.
- Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly.
Qualifications
- Proven leadership experience across IT Operations, Service Desk or Digital Workplace.
- Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management.
- A solid foundation in service management, operational resilience and problem resolution.
- Experience working with suppliers, MSPs and technology partners.
- Excellent communication skills with the ability to simplify technical information.
- A proactive, organised and customer focused approach.
- ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
IT Operations & Digital Workplace Manager in Kent employer: Solus - an Aviva company
At Solus, part of the Aviva family, we pride ourselves on being an excellent employer by fostering a dynamic and inclusive work culture that prioritises employee growth and wellbeing. As an IT Operations & Digital Workplace Manager, you will have the opportunity to lead innovative teams in a fast-paced environment, while enjoying competitive benefits such as a generous holiday allowance, performance bonuses, and access to professional development resources. Join us in shaping the future of technology in vehicle repairs, where your contributions will make a meaningful impact on our colleagues and customers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations & Digital Workplace Manager in Kent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Solus - an Aviva company values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Solus - an Aviva company might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Solus - an Aviva company!
✨Direct Apply to Solus - an Aviva company
Let's not forget to apply directly through the Solus - an Aviva company website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations & Digital Workplace Manager in Kent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Solus - an Aviva company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Solus - an Aviva company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Solus - an Aviva company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
