Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT Operations and shape the future of our digital workplace.
- Company: Join Solus, part of the Aviva family, a leader in vehicle repairs.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive culture with excellent career growth and support for unique skills.
- Why this job: Make a real impact on technology experiences for colleagues and customers.
- Qualifications: Proven leadership in IT Operations and strong knowledge of M365 tools.
The predicted salary is between 60000 - 75000 £ per year.
At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day.
About The Role
You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast‑moving, service focused environment.
Responsibilities
- Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals.
- Driving service stability, operational performance and continual improvement across our core IT services.
- Overseeing incident, problem, change and request management and leading P1 and P2 governance.
- Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools.
- Ensuring identity, access and endpoint security controls are robust and well embedded.
- Leading high performing operational teams, building capability and creating a strong customer centric culture.
- Managing supplier relationships, contracts, SLAs and commercial decisions.
- Owning operational budgets, technology asset lifecycle and licensing.
- Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements.
- Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly.
Qualifications
- Proven leadership experience across IT Operations, Service Desk or Digital Workplace.
- Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management.
- A solid foundation in service management, operational resilience and problem resolution.
- Experience working with suppliers, MSPs and technology partners.
- Excellent communication skills with the ability to simplify technical information.
- A proactive, organised and customer focused approach.
- ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage.
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
IT Operations & Digital Workplace Manager employer: Solus - an Aviva company
Contact Detail:
Solus - an Aviva company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations & Digital Workplace Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend diving deep into Solus and Aviva’s values and recent projects. This way, you can tailor your answers to show how you’d fit right in and contribute to their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. We want you to feel confident and ready to showcase your skills and experience when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace IT Operations & Digital Workplace Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations and Digital Workplace Manager role. Highlight your leadership experience and technical skills that align with what we're looking for at Solus.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and improved IT services in your previous roles.
Showcase Your Communication Skills: Since excellent communication is key, make sure your application reflects your ability to simplify technical information. We want to see how you can engage with both technical teams and non-technical stakeholders.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Solus.
How to prepare for a job interview at Solus - an Aviva company
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of endpoint management tools like Intune and Autopilot, as well as M365 applications. Be ready to discuss how you've used these technologies in past roles and how they can enhance the digital workplace at Solus.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in IT Operations or Service Desk environments. Think about times when you drove operational excellence or led a team through a challenging project—these stories will demonstrate your capability to lead high-performing teams.
✨Communicate Clearly and Confidently
Practice simplifying complex technical information into layman's terms. During the interview, focus on how you can communicate operational health and improvements effectively to non-technical stakeholders, as this is crucial for the role.
✨Understand the Company Culture
Familiarise yourself with Solus and Aviva's values and mission. Be prepared to discuss how your proactive and customer-focused approach aligns with their goals, and think about how you can contribute to building a strong customer-centric culture within the team.