At a Glance
- Tasks: Provide onsite and remote IT support, troubleshoot issues, and guide 1st Line Engineers.
- Company: Join Solus, a leader in vehicle repairs with a supportive culture.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and discounts on Aviva products.
- Other info: Flexible working environment with great career growth and inclusivity.
- Why this job: Make a real impact while travelling across the UK and solving tech challenges.
- Qualifications: Experience with IT systems, Windows OS, and excellent communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Overview
We are searching for a IT Field Engineer to provide onsite and remote technical support to internal staff and external clients using our software Evolve.
We are searching for a IT Field Engineer to provide onsite and remote technical support to internal staff and external clients using our software Evolve.
Your goal is to resolve complex incidents and service requests efficiently, restoring normal operations as well as support and guide 1st Line IT Engineers, prioritise tickets, and allocate time effectively to meet the highest needs.
You will be travelling to various UK sites, optimising your schedule to address incidents and service requests promptly.
Responsibilities
- Troubleshoot and solve IT issues across various areas.
- Be responsible for the installation, configuration and support of IT systems.
- Guide and support 1st Line IT Engineers for their success.
- Escalate issues as needed and collaborate with the team to resolve it.
- Report concerns, risks and cyber incidents to the IT leadership team.
- Follow internal documentation to ensure consistency.
- Providing detailed understanding of the end users requests.
- Provide system/device performance information and error logs.
- Remove blockers, resolve incidents and process service requests with the team.
- Build, configure and prepare devices for deployment.
- Deliver and roll out equipment to new starters and existing colleagues in person.
- Transport, collect and securely handle IT equipment, including returned and retired assets.
- Support new-site openings, including device deployment and other onsite IT activities.
- Assist with the decommissioning and clearance of older sites, working alongside other teams as required.
- Work confidently without continuous onsite supervision and provide regular progress updates to the Service Desk and project teams.
- Take appropriate care of company equipment and vehicles while travelling between locations.
Qualifications
Skills & Experience
- Advanced support knowledge of IT systems and infrastructures.
- Experience with Windows OS, O365 and Azure.
- Fresh Service, ITILv4, DNS and DHCP experience.
- A working knowledge of cloud-based infrastructures.
- Enjoy working with people, developing rapport at all levels of the business with superb communication skills.
- Self-motivation and willingness to learn and explore new ideas.
- Self-awareness and confidence of when and how to say “no”.
- You Should Also
- Hold a full UK driving licence and be comfortable driving long distances.
- Be willing to stay away from home for several days at a time, occasionally for up to one week.
- Be punctual, dependable and able to attend sites at agreed times.
- Be flexible as locations, schedules and the length of site visits may change according to project requirements.
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating.
With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
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IT Field Engineer employer: Solus - an Aviva company
At Solus, part of the Aviva group, we pride ourselves on fostering a supportive and collaborative work culture that empowers our Paint Technicians to excel in their craft. With competitive pay and extensive development opportunities, employees can grow their skills while working in a hands-on environment that prioritises quality and safety. Join us in restoring vehicles to first-class condition and take pride in being part of a team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Solus - an Aviva company values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Solus - an Aviva company might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Solus - an Aviva company!
✨Direct Apply to Solus - an Aviva company
Let's not forget to apply directly through the Solus - an Aviva company website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Solus - an Aviva company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Solus - an Aviva company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Solus - an Aviva company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
