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- Tasks: Be the face of Solus, ensuring top-notch customer service and vehicle management.
- Company: Join Solus, a leading UK vehicle repair company with an award-winning reputation.
- Benefits: Enjoy competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Make a real difference while learning in a supportive, collaborative environment.
- Qualifications: Strong customer focus, driving experience, clean UK licence, and excellent communication skills required.
- Other info: Inclusivity is key; all applicants are encouraged to apply, regardless of qualifications.
The predicted salary is between 24000 - 33600 £ per year.
Fixed term 12-month Customer Service Driver
Join to apply for the Fixed term 12-month Customer Service Driver role at Solus – an Aviva company
Fixed term 12-month Customer Service Driver
2 days ago Be among the first 25 applicants
Join to apply for the Fixed term 12-month Customer Service Driver role at Solus – an Aviva company
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Overview
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family?
Overview
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family?
Responsibilities
The Role;
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers.
No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.
Qualifications
Desirable qualifications and experience:
- A strong customer focussed background
- Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual
- Clean Full UK Drivers licence
- Excellent organisational skills
- Communication
- PC literate
- Passionate about customer service
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days\’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva\’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer\’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you\’re excited but don\’t tick every box, we encourage you to apply-your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Transportation, Logistics, Supply Chain and Storage
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Fixed term 12-month Customer Service Driver employer: Solus - an Aviva company
Contact Detail:
Solus - an Aviva company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fixed term 12-month Customer Service Driver
✨Tip Number 1
Familiarise yourself with Solus and Aviva's values and customer service principles. Understanding their commitment to customer satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service or driving roles when networking. Engaging with current employees on platforms like LinkedIn can provide insights into the company culture and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved customer issues or improved customer experiences. This will showcase your problem-solving skills and your passion for customer service, which are crucial for this role.
✨Tip Number 4
Stay updated on the latest trends in the automotive industry and customer service best practices. Being knowledgeable about these topics can set you apart during interviews and show your enthusiasm for the role.
We think you need these skills to ace Fixed term 12-month Customer Service Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and driving skills. Use specific examples that demonstrate your ability to handle customer queries and your organisational skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you align with Solus's values. Mention your driving experience and how it can contribute to the role of Customer Service Driver.
Highlight Relevant Skills: Emphasise your communication skills and PC literacy in your application. These are crucial for the role, so provide examples of how you've used these skills in previous positions.
Show Enthusiasm for the Company: Research Solus and Aviva, and mention why you want to work for them specifically. Highlight their commitment to customer satisfaction and how you can contribute to their award-winning service.
How to prepare for a job interview at Solus - an Aviva company
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns with Solus's commitment to customer satisfaction.
✨Demonstrate Your Driving Experience
Since driving is a key part of the role, be prepared to discuss your driving experience in detail. Highlight any relevant qualifications, types of vehicles you've driven, and your clean driving record to reassure them of your capability.
✨Emphasise Teamwork Skills
Solus values a collaborative team environment, so be ready to talk about your experiences working in teams. Provide examples of how you contributed to team success and how you handle challenges within a group setting.
✨Prepare Questions About the Company
Show your interest in Solus by preparing thoughtful questions about their operations, culture, and future goals. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
