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- Tasks: Inspect and assess motor claims using cutting-edge technology to enhance customer service.
- Company: Join Solus, an Aviva company, known for its inclusive and supportive culture.
- Benefits: Enjoy competitive salary, bonus opportunities, generous holiday, and discounts on Aviva products.
- Why this job: Make a real impact in the insurance industry while developing your engineering skills.
- Qualifications: Knowledge of motor claims and strong communication skills are essential.
- Other info: Great career growth potential and a focus on wellbeing and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Field Based Motor Engineer role at Solus - an Aviva company.
Pay range: This range is provided by Solus - an Aviva company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities:
- Preserve consistency and the very best customer service across our market leading business and our strategic partners.
- Take claims to the next level of customer service and customer expectations.
- Deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs.
- Monitor performance, recognise potential areas of improvement and build relationships with Solus sites and approved repairers.
Qualifications:
- Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).
- Motor Claims knowledge including a basic understanding of insurance principles.
- Good working knowledge of computerised damage estimating systems, including Audatex.
- Good spoken and written communication skills.
- Accuracy and attention to detail.
- Positive and self-confident approach when dealing with customers.
- Empathy, tact, assertiveness and diplomacy when talking to customers.
- Ability to work well under pressure, meet deadlines and use own initiative.
- PC literate with good administrative skills.
- Ability to take on increased ownership and responsibility when necessary.
Benefits:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Field Based Motor Engineer employer: Solus - an Aviva company
Contact Detail:
Solus - an Aviva company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Based Motor Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and motor engineering fields. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings at Solus!
✨Tip Number 2
Prepare for that interview! Research Solus and understand their values and services. Be ready to discuss how your skills align with their mission of providing top-notch customer service. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience with motor claims and your technical skills. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Solus team. Let’s get you that interview!
We think you need these skills to ace Field Based Motor Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Based Motor Engineer role. Highlight your relevant experience, especially in motor claims and customer service, to show us you’re the right fit for our team.
Show Off Your Skills: Don’t hold back on showcasing your skills! If you’ve got experience with computerised damage estimating systems like Audatex, let us know. We want to see how your skills can contribute to our success.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our values at Solus. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Solus - an Aviva company
✨Know Your Stuff
Make sure you brush up on your motor claims knowledge and insurance principles. Familiarise yourself with the specific technologies and systems mentioned in the job description, like Audatex. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves constant contact with customers and repairers, practice articulating your thoughts clearly. Think about examples where you've used empathy, tact, and assertiveness in past roles. Being able to demonstrate these skills will set you apart from other candidates.
✨Be Ready for Pressure
The job requires working well under pressure and meeting deadlines. Prepare some examples of how you've successfully managed tight timelines or challenging situations in the past. This will help you convey your ability to handle the demands of the role.
✨Build Relationships
Relationship building is key in this position. Think about how you can demonstrate your ability to connect with others, whether it's through previous work experiences or personal anecdotes. Showing that you can foster good relationships with both customers and colleagues will be a big plus.
