At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and helping users thrive.
- Company: Join Solus, a forward-thinking tech company that values inclusivity and innovation.
- Benefits: Enjoy competitive pay, bonuses, generous holiday, and discounts on products.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Kickstart your tech career while making a real difference in people's tech experiences.
- Qualifications: No prior experience needed; just a passion for tech and helping others.
The predicted salary is between 25000 - 32000 € per year.
We are excited to offer you the opportunity to join our expanding Technology Business Unit as a Level 1 IT Engineer.
Responsibilities
- Act as the first point of contact for IT issues, handling initial support queries via phone, email or chat.
- Troubleshoot and resolve basic technical problems related to hardware, software and network connectivity.
- Log, categorize, and prioritize support tickets, escalating complex issues to 2nd or 3rd line support as needed.
- Maintain accurate records of incidents, resolutions, and procedures in the ticketing system.
- Provide clear instructions and guidance to users for resolving common issues and improving their tech experience.
- Monitor system performance and respond to alerts to prevent and address potential issues.
- Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution.
Benefits
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
EEO Statement
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
1st Line IT Engineer in Essex employer: Solus - an Aviva company
At Solus, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that fosters employee growth and development. As a Level 1 IT Engineer, you will benefit from competitive salaries, generous holiday allowances, and a range of wellbeing initiatives, all while working in a dynamic environment that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Engineer in Essex
✨Tip Number 1
Network like a pro! Reach out to current employees at Solus on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for that interview! Brush up on common IT issues and how to troubleshoot them. We want you to show off your skills, so practice explaining your thought process clearly and confidently.
✨Tip Number 3
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at StudySmarter.
We think you need these skills to ace 1st Line IT Engineer in Essex
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT shine through! We love seeing candidates who are genuinely excited about technology and helping others. A bit of personality can go a long way in making your application stand out.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the Level 1 IT Engineer role. Focus on your troubleshooting skills and any previous support roles you've had. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s necessary. We appreciate applicants who can communicate effectively, just like you would when providing support to users.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Solus - an Aviva company
✨Know Your Tech Basics
Brush up on your knowledge of common hardware, software, and network issues. Be ready to discuss how you would troubleshoot these problems, as this role is all about being the first point of contact for IT queries.
✨Familiarise Yourself with Ticketing Systems
Understand how ticketing systems work, as you'll need to log and categorise support tickets. Mention any experience you have with similar systems during the interview to show you're prepared for the role.
✨Practice Clear Communication
Since you'll be providing guidance to users, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for resolving issues quickly.
✨Show Enthusiasm for Teamwork
Highlight your willingness to collaborate with other support teams. Share examples of how you've worked with others to solve problems in the past, as this role requires close cooperation with different departments.
