At a Glance
- Tasks: Be the face of our award-winning customer service and support vehicle repairs.
- Company: Join Solus, a leader in vehicle repairs, part of the Aviva family.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive workplace with guaranteed interviews for disabled applicants.
- Why this job: Make a real difference in customer satisfaction while learning and growing your skills.
- Qualifications: No specific qualifications required; just a passion for helping customers.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family?
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture at the site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award‑winning customer service department.
Solus, owned by Aviva, is one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards Solus is proud to be shaping the future of vehicle repair.
Why Join Solus? We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Consultant & Driver for Car Repair Support in Erith employer: Solus - an Aviva company
At Solus, part of the Aviva family, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work culture. Our commitment to employee growth is evident through our award-winning apprenticeship programme and numerous benefits, including competitive salaries, generous holiday allowances, and a focus on wellbeing. Join us in a role where you can make a meaningful impact on customer satisfaction while enjoying the unique advantages of working in a leading vehicle repair company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant & Driver for Car Repair Support in Erith
✨Tip Number 1
Get to know the company! Research Solus and Aviva, their values, and what makes their customer service award-winning. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Consultant, you'll be interacting with customers regularly. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Consultant & Driver for Car Repair Support in Erith
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you're excited about providing top-notch customer service. Share any experiences where you've gone the extra mile for a customer, as this will resonate with our values at Solus.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Consultant. We want to see how you can contribute to our award-winning team and enhance the customer experience.
Be Authentic:Don’t be afraid to let your personality shine through in your application. We value authenticity and want to get to know the real you. Share your unique skills and how they can benefit our team at Solus.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you within 14 days!
How to prepare for a job interview at Solus - an Aviva company
✨Know the Company Inside Out
Before your interview, take some time to research Solus and Aviva. Understand their values, mission, and what makes their customer service award-winning. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Consultant, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you can contribute to enhancing customer satisfaction at Solus.
✨Demonstrate Team Spirit
Collaboration is key in this role. Be ready to discuss how you've worked effectively in teams before. Share specific instances where you contributed to a positive team environment or helped resolve conflicts, as this will resonate well with their focus on teamwork.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if Solus is the right fit for you.
