At a Glance
- Tasks: Be the face of our award-winning customer service and help customers get back on the road.
- Company: Join Solus, a leader in vehicle repairs, part of the Aviva family.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive workplace with guaranteed interviews for disabled applicants.
- Why this job: Make a real difference while learning and growing in a supportive team environment.
- Qualifications: No specific qualifications needed; just a passion for customer service and teamwork.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family?
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture at the site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award‑winning customer service department.
Solus, owned by Aviva, is one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards Solus is proud to be shaping the future of vehicle repair.
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Assistant/Driver in Erith employer: Solus - an Aviva company
At Solus, part of the Aviva family, we pride ourselves on fostering a collaborative and supportive work culture that prioritises customer satisfaction and employee growth. With competitive salaries, generous holiday allowances, and a commitment to inclusivity, we offer our Customer Assistants/Drivers not just a job, but a meaningful career where they can thrive and make a real difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant/Driver in Erith
✨Tip Number 1
Get to know the company! Research Solus and Aviva, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be at the forefront of their award-winning service, think about scenarios where you can demonstrate your ability to handle different customer needs and how you can contribute to their satisfaction.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you, which could give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Solus family. Don’t forget to follow up after applying!
We think you need these skills to ace Customer Assistant/Driver in Erith
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've made a difference for customers in the past, so share specific examples that demonstrate your skills and commitment to customer satisfaction.
Be Authentic:We love seeing the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and express your enthusiasm for the role and the company. Remember, we’re looking for someone who fits into our collaborative team environment.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight relevant experiences and skills that align with what we’re looking for in a Customer Assistant/Driver. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates about your application status right from us!
How to prepare for a job interview at Solus - an Aviva company
✨Know the Company Inside Out
Before your interview, take some time to research Solus and Aviva. Understand their values, mission, and what makes their customer service award-winning. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Assistant/Driver, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle different situations and how you can contribute to enhancing customer satisfaction.
✨Demonstrate Team Spirit
Solus emphasises teamwork, so be ready to discuss how you work collaboratively with others. Share specific instances where you’ve successfully worked as part of a team to achieve a common goal. This will illustrate that you understand the importance of collaboration in delivering excellent customer service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s success.
