At a Glance
- Tasks: Support customers during their vehicle repair journey and ensure smooth site operations.
- Company: Join Solus, a supportive team that values collaboration and customer care.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on products.
- Other info: Inclusive culture with great career progression opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong customer service skills and a full UK driving licence required.
The predicted salary is between 24000 - 30000 € per year.
Overview
The Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day. This is a varied, hands‑on role that combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach. As a Customer Consultant, you’ll balance customer care with practical, site‑based responsibilities.
Responsibilities
- Keep customers updated on the progress of their vehicle repair
- Handle queries calmly and professionally, providing clear and timely responses
- Collect and deliver customer vehicles safely and courteously when required
- Arrange and coordinate vehicle movements and transport activity
- Support site operations, including parts coordination and basic administration
- Work closely with technicians, production teams and site leaders
- Help maintain a welcoming, organised and professional site environment
Qualifications
We don’t require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands‑on.
You’ll Bring
- Strong customer service experience, ideally in a customer‑facing role
- A full UK driving licence, with confidence driving customer vehicles
- Clear and professional communication skills, face‑to‑face and over the phone
- A calm and organised approach, even when managing multiple tasks
- Pride in representing the business when interacting with customers
- A positive, team‑focused attitude
At Solus, You’ll Find
- A supportive team environment where collaboration matters
- Clear processes, alongside the flexibility to use judgement day to day
- Opportunities to develop new skills and progress your career over time
- An inclusive culture where reliability and kindness are valued
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Customer Assistant Driver in Epsom employer: Solus - an Aviva company
At Solus, we pride ourselves on being an excellent employer, offering a supportive team environment that values collaboration and inclusivity. As a Customer Assistant Driver, you'll enjoy competitive pay, generous holiday allowances, and opportunities for career progression, all while working in a dynamic role that combines customer service with hands-on responsibilities. Our commitment to employee wellbeing and development, alongside unique benefits like discounts on Aviva products, makes Solus a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant Driver in Epsom
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and vehicle handling. Practise your responses with a friend or in front of a mirror. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your soft skills! In your interview, highlight your communication skills and how you handle customer queries. Share specific examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your fit for the Customer Assistant Driver role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Assistant Driver in Epsom
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in previous roles, so share specific examples that showcase your skills!
Be Clear and Professional:Since communication is key in this role, ensure your application is well-written and free of errors. Use a professional tone while still being friendly—this reflects how you’d interact with our customers!
Demonstrate Your Organisational Skills:We love candidates who can juggle multiple tasks! In your application, mention any experiences where you’ve successfully managed various responsibilities, especially in a busy environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Solus - an Aviva company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Consultant role. Familiarise yourself with the key responsibilities like keeping customers updated and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, be ready to share specific examples from your past experiences where you excelled in customer service. Think of situations where you handled difficult customers or went above and beyond to ensure satisfaction. This will highlight your suitability for the role.
✨Demonstrate Organisation and Calmness
The job requires a calm and organised approach, especially when juggling multiple tasks. Prepare to discuss how you manage your time and prioritise tasks effectively. You might even want to mention any tools or methods you use to stay organised, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team dynamics, opportunities for skill development, or how success is measured in the role. It’s a great way to engage with the interviewers and leave a positive impression.
