At a Glance
- Tasks: Support customers through their vehicle repair journey and ensure smooth site operations.
- Company: Join Solus, a UK leader in vehicle repairs with a 4.6/5 star rating.
- Benefits: Enjoy competitive salary, bonus opportunities, generous holiday, and discounts on Aviva products.
- Other info: Inclusive culture with career development opportunities and a supportive team environment.
- Why this job: Be the friendly face of customer service and make a real difference in people's lives.
- Qualifications: No formal qualifications needed; just bring your customer service skills and positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
Overview
The Customer Consultant role at Solus centres on clear communication, organization, and customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day-to-day. This varied, hands‐on role combines customer service, coordination, and the collection and delivery of customer vehicles, requiring good judgment, organization, and a professional approach.
Solus, owned by Aviva, is a UK leader in vehicle repairs, returning cars to the road in just 11 days on average and holding a 4.6/5 star customer rating. With an award‐winning apprenticeship programme and other recognised industry awards, Solus is proud to be shaping the future of vehicle repair.
Responsibilities
- Keep customers updated on the progress of their vehicle repair
- Handle queries calmly and professionally, providing clear and timely responses
- Collect and deliver customer vehicles safely and courteously when required
- Arrange and coordinate vehicle movements and transport activity
- Support site operations, including parts coordination and basic administration
- Work closely with technicians, production teams and site leaders
- Help maintain a welcoming, organized, and professional site environment
Qualifications
We don't require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands‐on.
You'll Bring
- Strong customer service experience, ideally in a customer‐facing role
- A full UK driving licence, with confidence driving customer vehicles
- Clear and professional communication skills, face‐to‐face and over the phone
- A calm and organized approach, even when managing multiple tasks
- Pride in representing the business when interacting with customers
- A positive, team‐focused attitude
At Solus, You'll Find
- A supportive team environment where collaboration matters
- Clear processes, alongside flexibility to use judgment day‐to‐day
- Opportunities to develop new skills and progress your career over time
- An inclusive culture where reliability and kindness are valued
Benefits
- Competitive salary based on location, skills, experience, and qualifications
- Bonus opportunity tied to your performance and the overall success of Solus
- Company pension scheme with employer contributions
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days
- Up to 40% discount on Aviva products and other retailer discounts
- Share in Aviva's success through the Aviva Save As You Earn scheme
- Supportive policies including parental and carer's leave
- Wellbeing focus with tools such as Group Income Protection and 24/7 GP access
Equal Opportunity
At Solus, we value inclusivity and welcome all applicants. We guarantee an interview for disabled applicants meeting the minimum criteria. If you're excited but don't tick every box, we encourage you to apply—you might have the unique skills we need.
Customer Consultant Driver in Dunstable employer: Solus - an Aviva company
Solus is an exceptional employer, offering a supportive team environment that prioritises collaboration and inclusivity. With a strong focus on employee growth through an award-winning apprenticeship programme and clear career progression opportunities, you will thrive in a culture that values kindness and reliability. Located in the UK, Solus provides competitive benefits, including a generous holiday allowance and discounts on Aviva products, making it a rewarding place to work for those seeking meaningful employment in the vehicle repair industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant Driver in Dunstable
✨Tip Number 1
Get to know the company! Research Solus and understand their values, especially around customer service and teamwork. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear communication, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared to handle queries professionally.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or coordinated activities. Be ready to share these stories during your interview to demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Consultant Driver in Dunstable
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and supported customers in the past, so share specific examples that showcase your communication skills and calm approach.
Be Organised and Clear:Since this role involves coordinating vehicle movements and supporting site operations, it's important to demonstrate your organisational skills. Use clear and concise language in your application to show us you can manage multiple tasks effectively.
Express Your Team Spirit:We love a positive, team-focused attitude! In your application, let us know how you've worked collaboratively with others in previous roles. Share any experiences where you contributed to a supportive environment or helped your team succeed.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better, so don’t hesitate—submit your application today!
How to prepare for a job interview at Solus - an Aviva company
✨Know the Company Inside Out
Before your interview, take some time to research Solus and its values. Understand their commitment to customer service and vehicle repair. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you’ve excelled in customer service. Think of situations where you handled queries calmly and professionally, as this will demonstrate your ability to keep customers updated and satisfied.
✨Demonstrate Organisational Skills
The role requires a calm and organised approach, especially when juggling multiple tasks. Be ready to discuss how you manage your time and prioritise tasks effectively. You might even want to share a specific instance where your organisational skills made a difference in your previous job.
✨Be Ready to Talk About Teamwork
Collaboration is key at Solus, so think of examples that highlight your ability to work well within a team. Discuss how you’ve supported colleagues or contributed to a positive team environment in the past. This will show that you’re not just focused on individual success but also on helping the team thrive.
