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- Tasks: Be the first point of contact for customers, helping them with vehicle repairs over the phone.
- Company: Solus, part of Aviva, is a leading UK vehicle repair company with a stellar customer rating.
- Benefits: Enjoy competitive pay, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Join a supportive team focused on customer satisfaction and personal growth in a dynamic environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: We guarantee interviews for disabled applicants meeting minimum criteria—apply today!
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Solutions Centre Advisor role at Solus – an Aviva company.
Overview
Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each customer. The team works together to create a supportive and collaborative environment, focusing on the customer and what matters to them, in our customer contact centre in Warrington and across 25 UK sites. We empower our people to go above and beyond to deliver the best outcomes for customers. Opportunities for progression are available for those displaying the right capabilities and behaviours.
Responsibilities
- Be the first point of contact for customers over the telephone, helping them get back to normal during a potentially difficult time.
- Carry out a basic diagnosis on a vehicle with training and provide the best repair solution for each customer.
- Promote customer satisfaction and embed a customer-focused culture across the Solus contact centre in Warrington and at 25 UK sites.
- Support a collaborative, customer-focused environment by working with the team and Aviva.
- Identify opportunities to improve the customer experience and outcomes.
About Solus
Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days\’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva\’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer\’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you\’re excited but don\’t tick every box, we encourage you to apply—your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Administrative and Support Services
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Customer Solutions Centre Advisor employer: Solus - an Aviva company
Contact Detail:
Solus - an Aviva company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Centre Advisor
✨Tip Number 1
Familiarise yourself with the values and work principles of Solus and Aviva. Understanding their customer-centric approach will help you align your responses during any interviews or discussions, showcasing that you are a great fit for their culture.
✨Tip Number 2
Brush up on basic vehicle knowledge and common repair solutions. Even though training will be provided, having a foundational understanding will demonstrate your enthusiasm for the role and your commitment to helping customers effectively.
✨Tip Number 3
Prepare examples of how you've previously contributed to a team environment or improved customer experiences. This will highlight your collaborative spirit and customer-focused mindset, which are key attributes for the Customer Solutions Centre Advisor role.
✨Tip Number 4
Research common challenges faced by customers in the vehicle repair process. Being able to discuss these challenges and potential solutions during your interview will show that you are proactive and ready to support customers through difficult times.
We think you need these skills to ace Customer Solutions Centre Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Solutions Centre Advisor role. Understand the responsibilities and the skills required, such as customer service experience and the ability to work collaboratively.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any skills that align with the role. Emphasise your ability to handle difficult situations and provide solutions, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Solus's values. Mention specific examples from your past experiences that demonstrate your ability to support customers effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Solus - an Aviva company
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Solutions Centre Advisor. Familiarise yourself with the basics of vehicle diagnosis and repair solutions, as this will help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction, as this role is all about helping customers during challenging times.
✨Emphasise Teamwork
Since the role involves working closely with a team, be ready to discuss your experience in collaborative environments. Share instances where you contributed to a team goal or supported colleagues to enhance customer outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the training process, opportunities for progression, or how the team promotes a customer-focused culture. This shows your genuine interest in the role and the company.
