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- Tasks: Lead business systems and technology change, ensuring value and operational excellence.
- Company: Join a forward-thinking company focused on digital transformation and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Inclusive workplace with guaranteed interviews for disabled applicants meeting criteria.
- Why this job: Make a real impact by driving strategic technology initiatives and leading diverse teams.
- Qualifications: Degree in IT or related field; strong leadership and change management experience required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change — ensuring solutions are well‑designed, well‑governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross‑functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business.
Responsibilities
- Define and own the strategic direction for business systems, ensuring alignment to Solus’ technology roadmap and business goals.
- Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity.
- Make decisions on technology investments, supplier contracts, and commercial evaluations.
- Approve and govern system changes, ensuring security, architectural integrity and operational stability.
- Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management.
- Make people‑leadership decisions including performance management, capability development, and team structure.
- Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met.
Strategic Leadership
- Build and deliver a long‑term strategic roadmap for business systems, integrations, data flows, and platform evolution.
- Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance.
- Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change.
People Leadership & Team Development
- Lead a multi‑discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression.
- Develop team members through coaching, mentoring, training and succession planning.
- Create a high‑trust, high‑performance culture that empowers colleagues and encourages continuous improvement.
- Ensure the team manages documentation, processes and business knowledge to reduce key‑person dependencies.
Delivery & Change Ownership
- Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking.
- Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance.
- Oversee delivery risks, RAID management and cross‑functional dependencies.
- Ensure systems changes are safe, secure, tested, and supported at go‑live.
Business Systems Management
- Oversee the lifecycle of key business systems — including upgrades, vendor management, integrations, and enhancement roadmaps.
- Ensure systems are secure, resilient, and compliant, supported by well‑maintained documentation and change records.
- Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations.
- Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience.
Stakeholder Leadership
- Build strong relationships with business leaders, operational managers, suppliers, and technology partners.
- Communicate complex technical and delivery topics clearly at senior level.
- Represent Technology at governance boards, steering groups, and executive forums.
Financial Leadership
- Manage budgets for systems, suppliers, licences, and delivery resources.
- Ensure cost‑effective delivery and maximise value for money from suppliers and change activity.
Qualifications
- Degree in IT, Technology, Business Management or related field.
- Strong evidence of leadership in technology delivery, business systems or change management.
- Certifications beneficial: ITIL (governance & service management), Agile/Scrum/Scaled Agile, Project/Programme Management (PMP, MSP, Prince2), Change Management (APMG/PROSCI).
- Experience managing budgets, suppliers and enterprise‑scale change functions.
Skills And Experience
- Strong leadership capability: team leadership, coaching, performance management.
- Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management.
- Ability to oversee complex delivery portfolios, balancing capacity, risk and value.
- Advanced stakeholder management and influencing skills across senior levels.
- Knowledge of technology strategy, architecture governance, and vendor management.
- Strong analytical, commercial and problem‑solving skills.
- Experience managing multidisciplinary teams in fast‑paced environments.
- Ability to constructively challenge, make decisive recommendations, and deliver difficult messages.
- Demonstrated ability to shape culture, drive behavioural change and embed new ways of working.
We guarantee an interview for disabled applicants meeting the minimum criteria—please email us after applying to let us know.
Business Systems, Delivery & Change Manager employer: Solus - an Aviva company
Contact Detail:
Solus - an Aviva company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems, Delivery & Change Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially in business systems and change management.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Systems, Delivery & Change Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in business systems and change management. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant projects or achievements!
Showcase Leadership Skills: Since this role is all about leading teams and driving change, emphasise your leadership experiences. Share examples of how you've developed team members or managed cross-functional projects. We love seeing how you’ve made an impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Solus - an Aviva company
✨Know Your Stuff
Make sure you have a solid understanding of business systems and technology change management. Brush up on the latest trends in digital platforms and be ready to discuss how they align with the company's goals. This will show that you're not just familiar with the role but genuinely interested in how you can contribute.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing multidisciplinary teams. Think about times when you've successfully led a project or navigated a complex change initiative. Be ready to discuss how you fostered a high-performance culture and developed team members.
✨Understand the Business Context
Research the company’s strategic direction and how their technology roadmap aligns with their business goals. Be prepared to discuss how you would prioritise the change portfolio and make decisions on technology investments. This shows that you’re thinking strategically and can align your work with the bigger picture.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to risk management, stakeholder communication, or delivery oversight. Practice articulating your thought process clearly and concisely. This will demonstrate your analytical skills and ability to handle complex situations effectively.