At a Glance
- Tasks: Lead and motivate a team to deliver top-notch customer service and achieve performance targets.
- Company: Join Solus, a forward-thinking company focused on repair excellence and customer satisfaction.
- Benefits: Enjoy competitive salary, bonus opportunities, generous holiday, and discounts on products.
- Other info: Inclusive workplace that values unique skills—apply even if you don’t meet every requirement!
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in high-volume accident repair management and knowledge of BS10125 regulations required.
The predicted salary is between 40000 - 50000 £ per year.
At Solus we continue to invest in our future and strengthen our repair capability. We’re looking for an experienced Production Lead who combines technical expertise with a strong customer and quality focus. This role is suited to a confident individual who takes ownership, works collaboratively with others and understands the importance of getting things right first time for customers, technicians and the wider business.
Responsibilities
- Run, motivate, develop and lead your team, ensuring the team delivers a world class customer service, meeting customers’ needs and keeping promises, whilst meeting performance targets and operational objectives.
- Lead and coordinate the workflow of repairs within the site, ensuring financial, volume and quality targets are achieved, ensuring high quality repairs within company procedures to maximise customer satisfaction.
- Manage productive and support departments, providing high standard of engagement, motivation and employee relations.
- Accountability for meeting and improving on customer satisfaction targets.
- Achieve and maintain and embed all “best practice” and “lean activities” as instructed by business strategy.
- Ensuring all health and safety policy and procedures are always followed with all staff utilising safe working practices and monitor the correct use and storage of PPE.
- Ensuring regular 1 to 1’s and quarterly reviews are undertaken in a timely manner and ratings are correctly applied.
- Build alongside the site manager to ensure talent identification and appropriate succession planning is in place.
Qualifications
- Experience of high-volume accident repair management and scheduling (essential)
- Deep understanding and experience of BS10125 regulations (essential)
- Knowledge and experience of Thatcham repair methods
Benefits
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
Production Lead in Aylesbury employer: Solus - an Aviva company
At Solus, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture that prioritises employee development and customer satisfaction. As a Production Lead, you will benefit from competitive salaries, generous holiday allowances, and a range of wellbeing initiatives, all while working in a dynamic environment that values inclusivity and encourages personal growth. Join us to be part of a team that is committed to delivering world-class service and achieving operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Production Lead in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your experience and how it relates to the Production Lead role. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Production Lead in Aylesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in high-volume accident repair management and any relevant qualifications, like your understanding of BS10125 regulations.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Production Lead role. Share specific examples of how you've led teams, met performance targets, and ensured customer satisfaction in past positions.
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your ability to motivate and develop teams. We want to see how you’ve successfully managed workflow and engaged with staff to achieve operational objectives.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Solus!
How to prepare for a job interview at Solus - an Aviva company
✨Know Your Stuff
Make sure you brush up on your knowledge of BS10125 regulations and Thatcham repair methods. Being able to discuss these in detail will show that you’re not just familiar with the technical side, but that you can also apply it practically in a high-volume environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or improved workflow. This is your chance to demonstrate your ability to manage and develop staff while achieving performance targets.
✨Customer Focus is Key
Be ready to talk about how you’ve prioritised customer satisfaction in previous roles. Share specific instances where you went above and beyond to meet customer needs, as this aligns perfectly with what Solus is looking for in a Production Lead.
✨Emphasise Collaboration
Since the role involves working closely with others, think of examples where you’ve collaborated effectively with different departments. Highlighting your teamwork skills will show that you understand the importance of getting things right first time for both customers and colleagues.
