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- Tasks: Be the go-to person for IT support, solving tech issues and helping users thrive.
- Company: Join Solus, a forward-thinking tech company that values inclusivity and innovation.
- Benefits: Enjoy competitive pay, bonuses, generous holiday, and discounts on products.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Kickstart your tech career while making a real difference in people's tech experiences.
- Qualifications: No prior experience needed; just a passion for tech and helping others.
The predicted salary is between 25000 - 32000 £ per year.
We are excited to offer you the opportunity to join our expanding Technology Business Unit as a Level 1 IT Engineer.
Responsibilities
- Act as the first point of contact for IT issues, handling initial support queries via phone, email or chat.
- Troubleshoot and resolve basic technical problems related to hardware, software and network connectivity.
- Log, categorize, and prioritize support tickets, escalating complex issues to 2nd or 3rd line support as needed.
- Maintain accurate records of incidents, resolutions, and procedures in the ticketing system.
- Provide clear instructions and guidance to users for resolving common issues and improving their tech experience.
- Monitor system performance and respond to alerts to prevent and address potential issues.
- Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution.
Benefits
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
EEO Statement
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
1st Line IT Engineer employer: Solus - an Aviva company
Contact Detail:
Solus - an Aviva company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on common IT issues and solutions, especially those related to hardware, software, and network connectivity. This way, when you get that interview, you can show off your troubleshooting prowess.
✨Tip Number 2
Practice your communication skills! As a Level 1 IT Engineer, you'll be the first point of contact for users. Make sure you can explain technical problems in simple terms and provide clear instructions. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Familiarise yourself with ticketing systems! Knowing how to log, categorise, and prioritise support tickets will give you an edge. If you can, try out some free tools online to get a feel for how they work before your interview.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're proactive and really interested in the role. So, go ahead and hit that apply button!
We think you need these skills to ace 1st Line IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Level 1 IT Engineer role. Highlight relevant experience and skills that match the job description, like troubleshooting and support ticket management. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit. Keep it friendly and professional—show us your personality!
Show Off Your Tech Skills: In your application, don’t forget to mention any specific technical skills or tools you’re familiar with. Whether it's hardware, software, or network issues, we want to know how you can help us tackle those first-line support queries.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Solus - an Aviva company
✨Know Your Tech Basics
Brush up on your knowledge of common hardware, software, and network issues. Be ready to discuss how you would troubleshoot these problems, as this role is all about being the first point of contact for IT queries.
✨Familiarise Yourself with Ticketing Systems
Understand how ticketing systems work, as you'll need to log and categorise support tickets. Mention any experience you have with similar systems during the interview to show you're prepared for the role.
✨Practice Clear Communication
Since you'll be providing guidance to users, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for resolving issues quickly.
✨Show Enthusiasm for Teamwork
Highlight your willingness to collaborate with other support teams. Share examples of how you've worked with others to solve problems in the past, as this role requires close cooperation with different departments.