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- Tasks: Join our team as a Vehicle Damage Assessor, estimating repairs and ensuring customer satisfaction.
- Company: Solus, part of Aviva, is a leading UK vehicle repair company with a stellar reputation.
- Benefits: Enjoy competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Be part of an award-winning team shaping the future of vehicle repair in a supportive environment.
- Qualifications: Experience in automotive repair, customer service skills, and a valid driving licence are preferred.
- Other info: We value inclusivity and guarantee interviews for disabled applicants meeting minimum criteria.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a VDA to join our team at our brand new state-of-the-art Solus-AVIVA Repair Centre in Exeter.
The Role: Solus Repair Consultants are pivotal in our customers' story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
- Carry out computerised estimates using Audatex
- Communicate with customers to provide repair information and an indication of completion time
- Compile all relevant information and complete supporting documentation
- Record all estimate/repair information on the Advance system
- Monitor progress of the vehicle through the repair process
- Negotiate estimates with the Aviva Engineer when required
- Discuss claim related issues with the Aviva Engineers
- Identify opportunities for non-insurance related repairs
- Conduct mobile and drive by estimates
- Maintain and secure allocated equipment
- Assist other team members as and when required
Qualifications:
- Proven experience or knowledge of working in the automotive repair industry
- ATA Accredited
- Customer service skills and experience of delivering high quality service to customers
- Planning and organisational skills
- Flexibility and adaptability managing workflow across a number of departments/specialisms
- Valid driving licence
Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus? We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carers leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply; your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria; just contact us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater, Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor etc.
Vehicle Damage Assessor VDA in Exeter employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Damage Assessor VDA in Exeter
✨Tip Number 1
Familiarise yourself with the Audatex system, as it's crucial for carrying out computerised estimates. Consider taking a short online course or tutorial to boost your confidence and proficiency in using this software.
✨Tip Number 2
Brush up on your customer service skills, as communicating effectively with customers is key in this role. Practice explaining complex repair processes in simple terms to ensure customer satisfaction.
✨Tip Number 3
Network with professionals in the automotive repair industry, especially those who have experience as a Vehicle Damage Assessor. Attend local industry events or join online forums to gain insights and tips from those already in the field.
✨Tip Number 4
Prepare for potential negotiations with Aviva Engineers by researching common issues and solutions in vehicle repairs. Being well-informed will help you advocate effectively for the best outcomes for both the customer and the company.
We think you need these skills to ace Vehicle Damage Assessor VDA in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive repair industry. Emphasise any roles where you've worked as a Vehicle Damage Assessor or similar positions, and showcase your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the role at Solus. Mention your understanding of the responsibilities, such as conducting estimates and communicating with customers, and express your enthusiasm for joining their team.
Highlight Relevant Qualifications: If you have ATA accreditation or any other relevant qualifications, make sure to mention these prominently in your application. This will demonstrate your commitment to the industry and your capability for the role.
Showcase Soft Skills: In your application, highlight your planning and organisational skills, as well as your flexibility and adaptability. These are key traits for managing workflow across different departments, which is essential for the VDA role.
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive repair industry, especially regarding vehicle damage assessment. Familiarise yourself with terms like Audatex and the Advance system, as well as common repair processes.
✨Showcase Your Customer Service Skills
Since customer satisfaction is key in this role, be prepared to discuss your previous experiences in delivering high-quality service. Think of specific examples where you went above and beyond for a customer.
✨Demonstrate Flexibility and Adaptability
The job requires managing workflow across various departments, so be ready to talk about times when you've successfully adapted to changing circumstances or taken on different roles within a team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture at Solus, their approach to teamwork, and how they support employee development. This shows your genuine interest in the role and the company.
