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- Tasks: Assess vehicle damage and provide repair estimates while ensuring customer satisfaction.
- Company: Join Solus, a leading UK vehicle repair company with a stellar 4.6/5 customer rating.
- Benefits: Enjoy competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Be part of an innovative team shaping the future of vehicle repair with a focus on learning.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: We guarantee interviews for disabled applicants meeting minimum criteria; inclusivity is key at Solus.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
Responsibilities
- Solus Repair Consultants are pivotal in our customers' story, working in partnership with our skilled production team to get the best outcome.
- Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
- Carry out computerised estimates using Audatex.
- Communicate with customers to provide repair information and an indication of completion time.
- Compile all relevant information and complete supporting documentation.
- Record all estimate/repair information on the Advance system.
- Monitor progress of the vehicle through the repair process.
- Negotiate estimates with the Aviva Engineer when required.
- Discuss claim related issues with the Aviva Engineers.
- Identify opportunities for non-insurance related repairs.
- Conduct mobile and drive by estimates.
- Maintain and secure allocated equipment.
- Assist other team members as and when required.
Qualifications
Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carers leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply; your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria; just contact us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Vehicle Damage Assessor in Washington, Tyne and Wear employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Damage Assessor in Washington, Tyne and Wear
✨Tip Number 1
Familiarise yourself with the Audatex system, as it's crucial for carrying out computerised estimates. Understanding how to navigate this software will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be communicating directly with customers about repair information and timelines, demonstrating strong interpersonal skills can set you apart from other candidates.
✨Tip Number 3
Research Solus and Aviva's values and recent achievements. Being able to discuss their commitment to customer satisfaction and innovation in vehicle repairs will show your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your experience with negotiation, especially in relation to estimates. Highlighting any past experiences where you've successfully negotiated terms can demonstrate your capability in this area.
We think you need these skills to ace Vehicle Damage Assessor in Washington, Tyne and Wear
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Vehicle Damage Assessor. Familiarise yourself with the key tasks such as conducting computerised estimates and communicating with customers.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in vehicle repair or customer service, and include specific examples of your achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work for Solus and how your skills can contribute to their success. Be sure to address any specific qualifications mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Role
Familiarise yourself with the responsibilities of a Vehicle Damage Assessor. Understand the importance of customer satisfaction and how your role contributes to the overall repair process.
✨Brush Up on Technical Skills
Since you'll be using tools like Audatex for estimates, make sure you're comfortable with them. If possible, practice using similar software to demonstrate your technical proficiency during the interview.
✨Prepare for Customer Interaction
As communication with customers is key, think about how you would explain complex repair information in simple terms. Be ready to showcase your customer service skills and how you handle inquiries.
✨Showcase Teamwork
Highlight your ability to work collaboratively with production teams and engineers. Prepare examples of past experiences where you successfully worked as part of a team to achieve a common goal.
