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- Tasks: Join us as a Vehicle Damage Assessor, estimating repairs and ensuring customer satisfaction.
- Company: Solus, part of Aviva, is a leading body repair group in the UK with over 700,000 vehicles repaired.
- Benefits: Enjoy competitive bonuses, flexible working hours, and discounts on Aviva products.
- Why this job: Be at the forefront of automotive technology while making a real impact in customers' lives.
- Qualifications: Experience in automotive repair and strong customer service skills are preferred.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
Responsibilities
The Role:
Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
- Carry out computerised estimates using Audatex
- Communicate with customers to provide repair information and an indication of completion time
- Compile all relevant information and complete supporting documentation
- Record all estimate / repair information on the Advance system
- Monitor progress of the vehicle through the repair process
- Negotiate estimates with the Aviva Engineer when required
- Discuss claim related issues with the Aviva Engineers
- To identify opportunities for non-insurance related repairs
- To conduct mobile and drive by estimates
- To maintain and secure allocated equipment
- To assist other team members as and when required
Qualifications
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days\’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva\’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer\’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you\’re excited but don\’t tick every box, we encourage you to apply-your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater. Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor etc
Vehicle Damage Assessor in Sunderland employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Damage Assessor in Sunderland
✨Tip Number 1
Familiarize yourself with the Audatex system, as it's crucial for carrying out computerized estimates. Understanding how to navigate this software will give you a significant advantage during the assessment process.
✨Tip Number 2
Brush up on your customer service skills! Since you'll be communicating directly with customers about repair information and timelines, being able to convey information clearly and empathetically is key to ensuring customer satisfaction.
✨Tip Number 3
Network within the automotive repair industry. Connecting with professionals who have experience in body repairs or vehicle assessments can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 4
Stay updated on the latest trends and technologies in the automotive repair field. Being knowledgeable about new tools and techniques will not only enhance your skills but also show your commitment to continuous learning, which is highly valued by employers like us.
We think you need these skills to ace Vehicle Damage Assessor in Sunderland
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Vehicle Damage Assessor. Highlight your relevant experience in the automotive repair industry and how it aligns with the role's requirements.
Tailor Your CV: Customize your CV to emphasize your skills in customer service, planning, and organization. Include any ATA accreditation or relevant certifications that showcase your qualifications for the position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the automotive industry and your commitment to customer satisfaction. Mention specific experiences where you successfully managed repairs or communicated effectively with customers.
Highlight Your Flexibility: In your application, emphasize your adaptability and willingness to manage workflow across different departments. This is crucial for a role that requires collaboration with various teams and stakeholders.
How to prepare for a job interview at Solus Accident Repair Centres
✨Show Your Automotive Knowledge
Make sure to highlight your experience in the automotive repair industry. Discuss specific examples of your work with vehicle assessments and repairs, as this will demonstrate your expertise and understanding of the role.
✨Emphasize Customer Service Skills
Since customer satisfaction is key in this role, be prepared to share instances where you provided exceptional service. Talk about how you communicated effectively with customers and resolved any issues they faced.
✨Familiarize Yourself with Technology
The role involves using computerised estimating systems like Audatex. Brush up on your technical skills and be ready to discuss your experience with similar software or tools during the interview.
✨Demonstrate Flexibility and Teamwork
This position requires collaboration with various departments. Share examples of how you've successfully worked in a team environment and adapted to changing workflows to achieve common goals.
