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- Tasks: Assess vehicle damage and provide repair estimates while ensuring customer satisfaction.
- Company: Join Solus, a leading UK vehicle repair company with a stellar reputation.
- Benefits: Enjoy hybrid work, competitive salary, bonus opportunities, and 33 days holiday.
- Why this job: Be part of a supportive team that values inclusivity and innovation in vehicle repairs.
- Qualifications: Experience in automotive repair and strong customer service skills are preferred.
- Other info: Guaranteed interviews for disabled applicants meeting minimum criteria.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
We are open for hybrid working for this particular position.
The Role:
- Solus Repair Consultants are pivotal in our customers' story, working in partnership with our skilled production team to get the best outcome.
- Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
- Carry out computerised estimates using Audatex.
- Communicate with customers to provide repair information and an indication of completion time.
- Compile all relevant information and complete supporting documentation.
- Record all estimate/repair information on the Advance system.
- Monitor progress of the vehicle through the repair process.
- Negotiate estimates with the Aviva Engineer when required.
- Discuss claim related issues with the Aviva Engineers.
- Identify opportunities for non-insurance related repairs.
- Conduct mobile and drive by estimates.
- Maintain and secure allocated equipment.
- Assist other team members as and when required.
Qualifications
Desirable qualifications and experience:
- Proven experience or knowledge of working in the automotive repair industry.
- ATA Accredited.
- Customer service skills - experience of delivering high quality service to customers.
- Planning and organisational skills.
- Flexibility and adaptability managing workflow across a number of departments/specialisms.
- Valid driving licence.
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater, Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor etc.
Vehicle Damage Assessor -(Hybrid Work ) in Stowmarket employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Damage Assessor -(Hybrid Work ) in Stowmarket
✨Tip Number 1
Familiarise yourself with the Audatex system, as it's crucial for carrying out computerised estimates. Understanding how to navigate this software will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your customer service skills, as you'll be communicating directly with customers about their vehicle repairs. Practising clear and empathetic communication can set you apart during the interview process.
✨Tip Number 3
Research Solus and Aviva's values and recent achievements in the automotive repair industry. Being knowledgeable about the company will help you align your answers with their mission and show your genuine interest in joining their team.
✨Tip Number 4
Prepare to discuss your flexibility and adaptability in managing workflow across different departments. Think of specific examples from your past experience that highlight your ability to handle various tasks efficiently.
We think you need these skills to ace Vehicle Damage Assessor -(Hybrid Work ) in Stowmarket
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Vehicle Damage Assessor. Familiarise yourself with the key tasks such as recording repair information and communicating with customers.
Tailor Your CV: Highlight your relevant experience in the automotive repair industry. Emphasise any ATA accreditation and customer service skills that align with the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to deliver high-quality service and your adaptability in a hybrid working environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive repair industry. Familiarise yourself with terms like Audatex and the Advance system, as well as the role of a Vehicle Damage Assessor. This will show that you're serious about the position and understand the technical aspects involved.
✨Customer Service Focus
Since this role involves communicating with customers, be prepared to discuss your experience in delivering high-quality service. Think of examples where you've gone above and beyond for a customer, as this will demonstrate your commitment to customer satisfaction.
✨Show Flexibility and Adaptability
The job requires managing workflow across various departments, so be ready to talk about times when you've had to adapt to changing circumstances. Highlight your planning and organisational skills, as these are crucial for success in this role.
✨Prepare Questions
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
