Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Vehicle Damage Assessor, estimating repairs and ensuring customer satisfaction.
- Company: Solus, part of Aviva, is a leading body repair group in the UK with over 700,000 vehicles repaired.
- Benefits: Enjoy competitive bonuses, flexible working hours, and discounts on Aviva products.
- Why this job: Be at the forefront of automotive technology while making a real difference for customers.
- Qualifications: Experience in automotive repair, strong customer service skills, and a valid driving license are preferred.
- Other info: We value diversity and encourage applications from all backgrounds; inclusive hiring practices apply.
Overview
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
Responsibilities
The Role:
Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
- Carry out computerised estimates using Audatex
- Communicate with customers to provide repair information and an indication of completion time
- Compile all relevant information and complete supporting documentation
- Record all estimate / repair information on the Advance system
- Monitor progress of the vehicle through the repair process
- Negotiate estimates with the Aviva Engineer when required
- Discuss claim related issues with the Aviva Engineers
- To identify opportunities for non-insurance related repairs
- To conduct mobile and drive by estimates
- To maintain and secure allocated equipment
- To assist other team members as and when required
Qualifications
Desirable qualifications and experience:
Proven experience or knowledge of working in the automotive repair industry
- ATA Accredited
- Customer service skills – experience of delivery high quality service to customers
- Planning and organisational skills
- Flexibility and adaptability managing workflow across a number of department/specialisms
- Valid driving licence
Who are Solus and what can they do for you?
Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.
- A competitive bonus scheme
- Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
- Our excellent benefits and rewards packages
- Competitive employer matched pension contributions
- Discounts on Aviva products and services
- Savings and benefits schemes
- Discounts and schemes for electric vehicle purchase for all employees
- Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
- Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
- Links with Thatcham to get the best products and training here in the UK
- We have a variety of locations, hours and working patterns to suit our customers, business, and you.
- We interview every disabled applicant who meets the minimum criteria for the job.
Excited but not sure you tick every box? We are inclusive – we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.
We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.
What next?
Please apply online and our recruitment team will be in contact within 7 days
You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater. Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor etc
Vehicle Damage Assessor employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Damage Assessor
✨Tip Number 1
Familiarize yourself with the latest technology and software used in vehicle damage assessment, such as Audatex. Being knowledgeable about these tools will not only boost your confidence but also demonstrate your commitment to staying current in the industry.
✨Tip Number 2
Highlight your customer service skills during the interview process. Since the role emphasizes customer satisfaction, be prepared to share examples of how you've successfully managed customer relationships in previous positions.
✨Tip Number 3
Network with professionals in the automotive repair industry. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within Solus or similar companies.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability in managing workflow across different departments. Prepare specific examples that showcase your ability to handle various tasks and collaborate effectively with team members.
We think you need these skills to ace Vehicle Damage Assessor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Vehicle Damage Assessor. Highlight your relevant experience in the automotive repair industry and how it aligns with the job description.
Tailor Your CV: Customize your CV to emphasize your customer service skills, planning and organizational abilities, and any relevant qualifications such as ATA accreditation. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to customer satisfaction. Mention specific experiences where you successfully managed workflow or negotiated estimates.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Solus Accident Repair Centres
✨Show Your Automotive Knowledge
Make sure to highlight your experience or knowledge in the automotive repair industry. Be prepared to discuss specific examples of your work, especially any ATA accreditation you may have.
✨Demonstrate Customer Service Skills
Since customer satisfaction is key in this role, share examples of how you've delivered high-quality service in previous positions. Think about situations where you went above and beyond for a customer.
✨Be Ready to Discuss Workflow Management
The role requires planning and organizational skills. Prepare to talk about how you manage your workflow across different departments or specialisms, and provide examples of how you've adapted to changing priorities.
✨Prepare for Technical Questions
Expect questions related to computerised estimating systems like Audatex and the Advance system. Brush up on your technical knowledge and be ready to explain how you would use these tools in your daily tasks.
