At a Glance
- Tasks: Assess total loss vehicles and provide fair solutions to customers.
- Company: Join Solus, a leader in vehicle repairs with a supportive culture.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive workplace with excellent career development and training opportunities.
- Why this job: Make a real difference in customer experiences while working flexibly.
- Qualifications: Experience in automotive repair and strong customer service skills required.
If you are based at Warrington, Bolton or Daresbury then you would work hybrid as per our hybrid work policy. If you are based at any of the other sites then they would work 100% remote from home. The contract covers any shift between Monday-Friday, 8:00am-8:00pm, as well as Saturday mornings from 9:00am-1:00pm. The current working pattern is Monday to Friday, either an 8:00am-4:00pm shift or a 9:00am-5:00pm shift, on a rota basis.
Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most?
Responsibilities
- Our Vehicle Damage Assessors are part of the Total Loss Technical Team.
- This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva.
- You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.
- With training, you will learn total loss valuation methodology and use this to determine fair and accurate values presented to the customers.
- Use all available tools to calculate accurate and fair assessments.
- Apply the salvage categories.
- Be an active team member in a collaborative working environment, focusing on the customer and what matters to them.
- Promote customer satisfaction.
- Develop and maintain relationships with external suppliers and internal business areas.
- Identify repairable vehicles.
- Provide technical support to our Total Loss team of advisors, across Solus and Aviva.
No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do.
Qualifications
- Proven experience or knowledge of working within the automotive repair industry.
- VDA ATA accredited - Required.
- AQP - Required.
- Customer service skills - Experience of delivery of high quality service to customers.
- Planning and organisational skills.
- Flexibility and adaptability managing workflow across a number of departments/Specialisms.
- Coaching/Training skills - Advantageous.
Who are Solus?
Solus, owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Total Loss Vehicle Damage Assessor employer: Solus Accident Repair Centres
Solus, a leader in vehicle repairs and part of Aviva, offers an exceptional work environment that prioritises employee wellbeing and professional growth. With a competitive salary, generous holiday allowance, and a strong focus on inclusivity, Solus fosters a collaborative culture where your skills can truly make a difference in customer experiences. Join us in Warrington, Bolton, or Daresbury for a hybrid role that not only supports your career development but also rewards your contributions through performance bonuses and comprehensive benefits.
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Total Loss Vehicle Damage Assessor
✨Tip Number 1
Network like a pro! Reach out to people in the automotive repair industry, especially those who work at Solus or Aviva. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for the interview by brushing up on your negotiation and decision-making skills. Think of real-life examples where you’ve made tough calls or resolved customer issues effectively. This will show you’re ready to make a difference!
✨Tip Number 3
Show your passion for customer service! During interviews, highlight how you’ve gone above and beyond for customers in the past. Remember, it’s all about getting people back to normal after a total loss.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Total Loss Vehicle Damage Assessor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your automotive repair knowledge and customer service skills to show us you're a great fit for the Total Loss Vehicle Damage Assessor role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how your values align with ours. Share specific examples of how you've made a difference in customer experiences in the past.
Showcase Your Skills:Don’t forget to mention your VDA ATA accreditation and any relevant qualifications. We want to see how your background can help us provide accurate and fair assessments to our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive repair industry and total loss valuation methodology. Familiarise yourself with common terms and processes, as this will show your expertise and confidence during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you had to negotiate or make decisions that positively impacted a customer's experience. This will demonstrate your ability to handle the role's responsibilities effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to vehicle assessments and customer interactions. Practice responding to these scenarios by outlining your thought process and how you would ensure fair and accurate solutions for customers.
✨Emphasise Team Collaboration
Since the role involves working closely with a team, be prepared to discuss your experience in collaborative environments. Share examples of how you've contributed to team success and supported colleagues, which aligns with Solus's focus on teamwork and customer satisfaction.
