Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers navigate vehicle total loss with empathy and expertise.
- Company: Join Solus, a top UK vehicle repair leader with a stellar customer rating.
- Benefits: Enjoy competitive pay, bonuses, 33 days holiday, and discounts on Aviva products.
- Why this job: Make a real impact on customer experiences in a supportive team environment.
- Qualifications: No specific experience needed; just bring your negotiation skills and passion for helping others.
- Other info: We guarantee interviews for disabled applicants meeting criteria; inclusivity is key!
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most?
The role:
- Our Vehicle Damage Advisors are part of the Total Loss Team. This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva.
- You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.
- With training you will understand repair methodology and use this to confirm total loss diagnosis.
- To use all available tools to calculate accurate and fair total loss settlement costs.
- To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner.
- To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them.
- To promote customer satisfaction.
- To develop, and maintain relationships with external suppliers and internal business areas.
The Solus team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do.
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Locations
Total Loss Desk Based Engineer in Warrington, Cheshire employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Loss Desk Based Engineer in Warrington, Cheshire
✨Tip Number 1
Familiarise yourself with the vehicle damage assessment process. Understanding how total loss is determined will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves negotiating settlement costs, being able to articulate your approach to negotiation can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience. Highlighting specific examples where you've positively impacted customer satisfaction will resonate well with the values of Solus and Aviva.
✨Tip Number 4
Network with current or former employees of Solus. They can provide insights into the company culture and expectations, which can be invaluable during your interview preparation.
We think you need these skills to ace Total Loss Desk Based Engineer in Warrington, Cheshire
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Total Loss Desk Based Engineer. Highlight your negotiation and decision-making skills in your application, as these are crucial for the role.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any relevant skills related to vehicle damage assessment or negotiation. Use specific examples that demonstrate your ability to provide fair and efficient solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your understanding of the values of Solus and Aviva. Mention how your unique skills can contribute to their mission of 'getting people back to normal'.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Solus Accident Repair Centres
✨Understand the Role
Make sure you have a clear understanding of what a Total Loss Desk Based Engineer does. Familiarise yourself with the responsibilities outlined in the job description, especially around negotiation and customer service.
✨Showcase Your Skills
Prepare examples from your past experiences that demonstrate your negotiation and decision-making skills. Be ready to discuss how you've handled difficult situations and provided solutions that benefited customers.
✨Emphasise Teamwork
Since the role involves being an active team member, be prepared to talk about your experience working collaboratively. Highlight instances where you contributed to a team goal or supported colleagues in achieving success.
✨Research Solus and Aviva
Take some time to learn about Solus and its parent company, Aviva. Understanding their values and work principles will help you align your answers with what they are looking for in a candidate.
