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- Tasks: Help customers navigate total loss situations with empathy and accuracy.
- Company: Join Solus, a top UK vehicle repair leader with a stellar customer rating.
- Benefits: Enjoy competitive pay, bonuses, 33 days holiday, and discounts on Aviva products.
- Why this job: Make a real impact on customer experiences in a supportive team environment.
- Qualifications: No specific experience needed; just bring your negotiation skills and a passion for helping others.
- Other info: We guarantee interviews for disabled applicants meeting minimum criteria.
Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most?
Responsibilities:
- Our Vehicle Damage Advisors are part of the Total Loss Team. This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva.
- You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.
- With training you will understand repair methodology and use this to confirm total loss diagnosis.
- To use all available tools to calculate accurate and fair total loss settlement costs.
- To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner.
- To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them.
- To promote customer satisfaction.
- To develop, and maintain relationships with external suppliers and internal business areas.
The Solus team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do.
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Total Loss Desk Based Engineer employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Loss Desk Based Engineer
✨Tip Number 1
Familiarise yourself with the vehicle damage assessment process. Understanding how total loss is determined will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Brush up on your negotiation skills. Since this role involves negotiating costs, being able to articulate your approach to achieving fair settlements will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience. Highlighting instances where you've gone above and beyond for customers can illustrate your commitment to customer satisfaction, which is crucial for this role.
✨Tip Number 4
Research Solus and Aviva's values. Aligning your personal values with those of the company can help you convey a genuine interest in the role and demonstrate that you're a good cultural fit.
We think you need these skills to ace Total Loss Desk Based Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Total Loss Desk Based Engineer. Highlight your negotiation and decision-making skills in your application, as these are crucial for the role.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any relevant skills that align with the job description. Emphasise your ability to provide accurate and fair solutions, as well as your collaborative working style.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your understanding of the vehicle repair industry. Mention how your values align with those of Solus and Aviva, and express your eagerness to contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Solus Accident Repair Centres
✨Showcase Your Negotiation Skills
Since the role involves negotiation, prepare examples from your past experiences where you successfully negotiated outcomes. Highlight how you balanced customer needs with company policies.
✨Demonstrate Compassion and Understanding
The job focuses on providing solutions in difficult situations. Be ready to discuss how you've handled sensitive customer interactions in the past, showing empathy and a commitment to customer satisfaction.
✨Familiarise Yourself with Vehicle Damage Assessment
Understanding repair methodology is crucial for this role. Brush up on basic vehicle damage assessment concepts and be prepared to discuss how you would approach total loss diagnosis.
✨Emphasise Team Collaboration
This position requires working closely with others. Share examples of how you've contributed to team success in previous roles, focusing on collaboration and communication skills.
