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- Tasks: Manage total loss claims and provide tailored solutions for customers.
- Company: Solus, part of Aviva, is a leader in vehicle repairs with a stellar customer rating.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, 33 days holiday, and discounts on Aviva products.
- Why this job: Join a supportive team focused on customer satisfaction and personal growth.
- Qualifications: Customer service skills and a passion for problem-solving are essential.
- Other info: Inclusivity is key; we encourage all applicants to apply!
The predicted salary is between 28800 - 42000 £ per year.
Are you seeking a role where you can utilise your customer service, claims knowledge and decision-making skills? Do you aspire to enhance the customer experience by providing exemplary service and problem-solving solutions? We are excited to announce a hybrid working opportunity for a dynamic individual to join our team!
Responsibilities
- Manage a portfolio of Aviva policyholder's total loss claims through to settlement.
- Look after Indemnity spend by correctly validating and settling files and reporting concerns and errors.
- Collaborate with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle.
- Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle to enable customer satisfaction.
- Foster relationships with both external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment.
- Promote customer satisfaction through attentive and compassionate service.
You will become a valued member of an established motivating team who aspire to grow their strengths by working collaboratively, maximising their skill set with an excellent team morale.
Qualifications
Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Total Loss Claims Advisors employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Loss Claims Advisors
✨Tip Number 1
Familiarise yourself with Aviva's values and principles. Understanding their customer-centric approach will help you align your responses during interviews, showcasing how you can contribute to enhancing the customer experience.
✨Tip Number 2
Brush up on your claims knowledge, particularly regarding total loss claims. Being well-versed in this area will allow you to speak confidently about your ability to manage claims effectively and provide tailored solutions.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills and ability to foster relationships will demonstrate your fit for a role that prioritises customer satisfaction.
✨Tip Number 4
Research Solus and its achievements in the vehicle repair industry. Showing your enthusiasm for their award-winning apprenticeship programme and commitment to quality service can set you apart as a candidate who genuinely cares about the company’s mission.
We think you need these skills to ace Total Loss Claims Advisors
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Total Loss Claims Advisor position. Understand the responsibilities and qualifications required, and think about how your skills align with what Solus is looking for.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and claims management. Use specific examples that demonstrate your decision-making skills and ability to enhance customer satisfaction, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Solus's values and how you can contribute to their mission of providing exemplary service and problem-solving solutions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-centric role.
How to prepare for a job interview at Solus Accident Repair Centres
✨Showcase Your Customer Service Skills
As a Total Loss Claims Advisor, your ability to provide exemplary customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. This will demonstrate your commitment to customer satisfaction.
✨Understand the Claims Process
Familiarise yourself with the total loss claims process and the specific responsibilities of the role. Being able to discuss how you would manage a portfolio of claims and validate files will show that you are well-prepared and knowledgeable about the job.
✨Emphasise Problem-Solving Abilities
Highlight your decision-making skills and your approach to problem-solving. Be ready to discuss scenarios where you had to exercise discernment and use various tools to reach a fair resolution, as this aligns with the role's requirements.
✨Demonstrate Team Collaboration
Since the role involves working closely with both external suppliers and internal stakeholders, be prepared to talk about your experience in collaborative environments. Share examples of how you have fostered relationships and contributed to a positive team atmosphere.
