At a Glance
- Tasks: Help customers navigate total loss situations with empathy and effective solutions.
- Company: Join Aviva, a company dedicated to customer satisfaction and support.
- Benefits: Fixed-term contract with competitive pay and a supportive team environment.
- Other info: Collaborative culture focused on personal and professional growth.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Strong negotiation skills and a passion for helping others.
The predicted salary is between 25315 - 30941 £ per year.
Job Description Overview Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Are you looking for a position where you can use your negotiation and decision-making skills?
Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most?
Responsibilities The role: Our Vehicle Damage Advisorsare part of the Total Loss Team.
This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva.
You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.
With training you will understand repair methodology and use this to confirm total loss diagnosis To use all available tools to calculate accurate and fair total loss settlement costs To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them To promote customer satisfaction To develop, and maintain relationships with external suppliers and internal business areas The Solus team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them.
No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do.
Qualifications Essential Qualifications
Total Loss Desk Based Engineer (Fixed Term 12 months) in Suffolk employer: Solus Accident Repair Centres
At Solus Accident Repair Centres, we pride ourselves on being an excellent employer that values teamwork and quality in a supportive environment. Our commitment to employee growth is reflected in our leadership development opportunities, ensuring that you can make a meaningful impact on repair processes while enjoying a collaborative work culture. Located in the UK, we offer a unique chance to thrive in a role that prioritises both personal and professional satisfaction.
Contact Details:
Solus Accident Repair Centres Recruitment Team
