At a Glance
- Tasks: Support customers through their vehicle repair journey with empathy and professionalism.
- Company: Join Solus, a leader in vehicle repairs backed by Aviva.
- Benefits: Competitive salary, bonus opportunities, 33 days' holiday, and discounts on Aviva products.
- Other info: Full training provided; no automotive knowledge required.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 24199 - 29577 £ per year.
Overview
At Solus, our purpose is simple.
We get our customers back to normal.
Our
Customer Solutions Centre Advisors
are the face of Solus.
Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time.
You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence.
With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer.
No two calls are the same, and no two customers are the same.
What matters most is understanding what matters to them.
You will join a supportive and collaborative team who work together to do the right thing for our customers.
We focus on listening, problem solving and making decisions that lead to the best possible outcomes.
Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites.
Responsibilities
Act as the first point of contact for customers, providing clear, empathetic and professional support Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution Take ownership of customer enquiries and guide them through the next steps in their journey Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network
Qualifications
A genuine passion for customer service and helping people Strong communication and listening skills The confidence to make decisions and take ownership of customer outcomes The ability to work well as part of a team in a fast-paced environment Automotive or technical knowledge is helpful but not essential, as full training is provided
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating.
With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
Competitive salary
based on location, skills, experience, and qualifications.
Bonus opportunity
tied to your performance and the overall success of Solus.
Company pension scheme
with employer contributions. 33 days' holiday
(including bank holidays), with the option to buy or sell up to 5 days.
Save money
with up to 40% discount on Aviva products and other retailer discounts.
Share in Aviva's success
through the Aviva Save As You Earn scheme.
Supportive policies
including parental and carer's leave.
Wellbeing focus
with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants.
If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.
Ready to join us?
Apply online today, and our team will be in touch within 14 days.
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Customer Service Advisor 12m FTC in Stretton employer: Solus Accident Repair Centres
At Solus Accident Repair Centres, we pride ourselves on being an excellent employer that values teamwork and quality in a supportive environment. Our commitment to employee growth is reflected in our leadership development opportunities, ensuring that you can make a meaningful impact on repair processes while enjoying a collaborative work culture. Located in the UK, we offer a unique chance to thrive in a role that prioritises both personal and professional satisfaction.
Contact Details:
Solus Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor 12m FTC in Stretton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Solus Accident Repair Centres.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Solus Accident Repair Centres. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor 12m FTC in Stretton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Solus Accident Repair Centres.
How to prepare for a job interview at Solus Accident Repair Centres
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Solus Accident Repair Centres's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Solus Accident Repair Centres offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
