At a Glance
- Tasks: Join our team to enhance customer service in motor engineering and inspections.
- Company: Be part of Solus, a leader in vehicle repairs with a stellar reputation.
- Benefits: Enjoy competitive salary, bonus opportunities, generous holiday, and discounts.
- Other info: Inclusive workplace with great career growth and support for all applicants.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in motor claims and strong communication skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced and knowledgeable Motor Engineer who would like to contribute to the Solus Aviva family?
The role: Solus Aviva Motor Engineers preserve consistency and the very best customer service across our market leading business and our strategic partners. Our world class insurance business requires a knowledgeable and skilled engineer to take our claims to the next level of customer service and customer expectations. The Engineering team deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to our Approved Repairer Network as well as Customer Nominated Repairers in a timely and cost effective manner. You will be in constant contact with our Solus sites as well as our approved repairers monitoring the performance, recognising potential areas of improvement and relationship building.
Qualifications
- Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).
- Motor Claims knowledge including a basic understanding of insurance principles.
- Good working knowledge of computerised damage estimating systems, including Audatex.
- Good spoken and written communication skills.
- Accuracy and attention to detail.
- Positive and self-confident approach when dealing with our customers.
- Empathy, tact, assertiveness and diplomacy when talking to customers.
- Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
- PC literate with good administrative skills.
- Ability to take on increased ownership and responsibility when necessary.
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Field Based Motor Engineer in Stirling employer: Solus Accident Repair Centres
Solus Aviva is an exceptional employer, offering a dynamic work environment where Motor Engineers can thrive and make a real impact in the vehicle repair industry. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing and growth, Solus Aviva fosters a culture of inclusivity and support, ensuring that every team member feels valued and empowered to excel in their role. Join us to be part of a forward-thinking company that prioritises both customer satisfaction and employee development, all while working with cutting-edge technology in a rewarding field.
Contact Details:
Solus Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Based Motor Engineer in Stirling
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor engineering field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to motor engineering. Think about how your skills align with Solus Aviva's values and customer service focus, and be ready to share specific examples from your experience.
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with the latest damage estimating systems like Audatex, and be prepared to discuss how you can leverage technology to enhance customer service and efficiency in your role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Solus family and contributing to our success.
We think you need these skills to ace Field Based Motor Engineer in Stirling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your motor engineering expertise and any relevant qualifications, like IMI or ATA membership, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to join Solus Aviva. Share specific examples of how you've delivered excellent customer service or improved processes in previous roles. We love a good story!
Show Off Your Tech Skills:Since we use state-of-the-art technology for inspections, mention your experience with computerised damage estimating systems like Audatex. This will help us see how you can hit the ground running in our team.
Be Yourself:We value authenticity! When writing your application, let your personality shine through. Show us your positive attitude and how you handle pressure. Remember, we’re looking for someone who fits into our Solus family!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Stuff
Make sure you brush up on your motor claims knowledge and insurance principles. Familiarise yourself with the latest technology in damage estimating systems like Audatex, as this will show that you're not just experienced but also up-to-date with industry standards.
✨Showcase Your Communication Skills
Since you'll be dealing with customers and repairers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've used empathy and diplomacy in past roles to handle customer interactions effectively.
✨Demonstrate Attention to Detail
Bring along examples of your work that highlight your accuracy and attention to detail. Whether it's a report or a project, being able to discuss how you ensure quality in your work can set you apart from other candidates.
✨Be Ready for Pressure
Think of scenarios where you've had to work under pressure and meet tight deadlines. Be prepared to share these experiences during the interview, as it shows your ability to take ownership and responsibility when needed.
