At a Glance
- Tasks: Lead IT Operations and shape the future of our digital workplace.
- Company: Join Solus, part of the Aviva family, transforming technology experiences.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive culture with excellent career growth and support for unique skills.
- Why this job: Make a real impact on how people experience technology every day.
- Qualifications: Proven leadership in IT Operations and strong knowledge of M365 tools.
The predicted salary is between 60000 - 75000 € per year.
At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day.
You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment.
Responsibilities
- Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals.
- Driving service stability, operational performance and continual improvement across our core IT services.
- Overseeing incident, problem, change and request management and leading P1 and P2 governance.
- Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools.
- Ensuring identity, access and endpoint security controls are robust and well embedded.
- Leading high performing operational teams, building capability and creating a strong customer centric culture.
- Managing supplier relationships, contracts, SLAs and commercial decisions.
- Owning operational budgets, technology asset lifecycle and licensing.
- Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements.
- Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly.
Qualifications
- Proven leadership experience across IT Operations, Service Desk or Digital Workplace.
- Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management.
- A solid foundation in service management, operational resilience and problem resolution.
- Experience working with suppliers, MSPs and technology partners.
- Excellent communication skills with the ability to simplify technical information.
- A proactive, organised and customer focused approach.
- ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
IT Operations & Digital Workplace Manager in Stansted employer: Solus Accident Repair Centres
At Solus, part of the Aviva family, we pride ourselves on fostering a dynamic and inclusive work environment where innovation meets operational excellence. As an IT Operations & Digital Workplace Manager, you will not only lead high-performing teams but also have access to extensive employee growth opportunities, competitive benefits including a generous holiday allowance and performance bonuses, and a strong focus on wellbeing. Join us in shaping the future of technology in the vehicle repair industry while enjoying the support and resources of a leading organisation.
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations & Digital Workplace Manager in Stansted
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Solus or Aviva. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and leadership skills. Think of examples from your past experiences that showcase your ability to drive operational excellence and lead teams.
✨Tip Number 3
Show your passion for technology and customer service during the interview. Be ready to discuss how you can enhance the digital workplace experience for everyone at Solus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace IT Operations & Digital Workplace Manager in Stansted
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience in IT Operations and any relevant technical knowledge, especially around M365 and endpoint management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've driven operational excellence and improved service delivery in previous positions.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application showcases your ability to simplify complex technical information. This will help us see how you can effectively communicate with both technical teams and non-technical stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of endpoint management tools like Intune and Autopilot, as well as M365 applications. Be ready to discuss how you've used these technologies in past roles and how they can enhance the digital workplace.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading operational teams and driving service excellence. Think about specific challenges you've faced and how you motivated your team to overcome them, as this role is all about combining technical and people leadership.
✨Understand the Company Culture
Research Solus and Aviva's values and mission. Be prepared to discuss how your approach aligns with their focus on customer-centric culture and operational performance. This will show that you're not just a fit for the role, but also for the company.
✨Communicate Clearly and Confidently
Practice simplifying complex technical information into layman's terms. During the interview, aim to communicate your ideas clearly, especially when discussing operational health and improvements. This will demonstrate your excellent communication skills, which are crucial for this position.
