At a Glance
- Tasks: Manage customer complaints and ensure top-notch service across multiple sites.
- Company: Join Solus Accident Repair Centres, a leader in customer experience.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity to mentor staff and enhance your leadership skills.
- Why this job: Make a real difference in customer satisfaction and drive positive change.
- Qualifications: Experience in complaints management and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Solus Accident Repair Centres is seeking an experienced Complaints & EOD Manager to take expert responsibility for the performance of multiple sites with a focus on customer complaints and dissatisfaction handling.
You will ensure fair investigations within service standards, liaise with work providers, record all complaints and outcomes, mentor staff, and deliver KPI reports while upholding data security and FCA complaint handling principles.
Contact Details:
Solus Accident Repair Centres Recruitment Team
We think you need these skills to ace Senior Customer Experience & Complaints Liaison
Customer Complaint Handling
Investigation Skills
Data Security Awareness
FCA Complaint Handling Principles
KPI Reporting
Mentoring Skills
Communication Skills
