Production Lead

At Solus, we continue to invest in our future and strengthen our repair capability. We're looking for an experienced Production Lead who combines technical expertise with a strong customer and quality focus. This role is suited to a confident individual who takes ownership, works collaboratively with others and understands the importance of getting things right first time for customers, technicians and the wider business.

Responsibilities

The future is ambitious; now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape the vehicle repair industry. That's why we're excited to be growing our teams and looking for people to join us as a Production Lead. All roles are at the heart of our business, and you'll need to be enthusiastic, upbeat and committed to delivering the best repair service.

As a Production Manager, we want you to bring your previous experience, skills and knowledge to the team. You will run, motivate, develop and lead your team, ensuring the team delivers a world-class customer service, meeting customer needs and keeping promises, whilst meeting performance targets and operational objectives. If you love to stay busy, this role is really for you.

Qualifications

You will lead and coordinate the workflow of repairs within the site, ensuring financial, volume and quality targets are achieved, ensuring high-quality repairs within company procedures to maximise customer satisfaction. The effective management of the productive and support departments, and providing the delivery of high standards of engagement, motivation and employee relations. This role will report to the site manager.

This role will include understanding and knowledge of:

• The management and co-ordination of productive and support staff to ensure effective workflow of repairs to meet the volume, sales, cost and customer/quality targets.
• Ensuring all Blueprint/Procedural/BS10125 regulations are always adhered to.
• You will have accountability for meeting and improving on customer satisfaction targets.
• You will achieve and maintain and embed all 'best practice' and 'lean activities' as instructed by business strategy.
• Achieving budget sales and cost targets weekly, monthly and annually.
• Ensuring all health and safety policy and procedures are always followed with all staff utilising safe working practices and monitor the correct use and storage of PPE.
• Achieving planned departmental and site productivity by effective holiday planning, workshop loading, scheduling, motivation and performance management of the productive staff.
• Achieving company requirements for all legal and head office submissions.
• Applying Standard Operating Procedures in accordance with policy standards.
• Ensuring regular 1 to 1's and quarterly reviews are undertaken in a timely manner and ratings are correctly applied.
• Building alongside the site manager to ensure talent identification and appropriate succession planning is in place.

You would have previous experience in a similar role with the following skills/knowledge:

• Experience of high-volume accident repair management and scheduling (essential).
• Deep understanding and experience of BS10125 regulations (essential).
• Knowledge and experience of Thatcham repair methods.

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.