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- Tasks: Assess vehicle damage and provide repair estimates while ensuring customer satisfaction.
- Company: Join Solus, a leading UK vehicle repair company with a stellar reputation.
- Benefits: Enjoy flexible hours, competitive salary, bonus opportunities, and 33 days' holiday.
- Why this job: Be part of a supportive team shaping the future of vehicle repair with a focus on inclusivity.
- Qualifications: Experience in automotive repair is desirable; customer service skills are a must.
- Other info: Guaranteed interviews for disabled applicants meeting minimum criteria.
This unique part-time opportunity can work around you. Let us know how many hours you would like to work, up to a maximum of 40 hours per week, Monday to Friday.
Responsibilities
- Solus Repair Consultants are pivotal in our customers' story, working in partnership with our skilled production team to get the best outcome.
- Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
- Carry out computerised estimates using Audatex.
- Communicate with customers to provide repair information and an indication of completion time.
- Compile all relevant information and complete supporting documentation.
- Record all estimate/repair information on the Advance system.
- Monitor progress of the vehicle through the repair process.
- Negotiate estimates with the Aviva Engineer when required.
- Discuss claim related issues with the Aviva Engineers.
- Identify opportunities for non-insurance related repairs.
- Conduct mobile and drive by estimates.
- Maintain and secure allocated equipment.
- Assist other team members as and when required.
Qualifications
- Proven experience or knowledge of working in the automotive repair industry.
- ATA Accredited.
- Customer service skills - experience of delivering high quality service to customers.
- Planning and organisational skills.
- Flexibility and adaptability managing workflow across a number of departments/specialisms.
- Valid driving licence.
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Part Time Vehicle Damage Assessor employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Vehicle Damage Assessor
✨Tip Number 1
Familiarise yourself with the Audatex system, as it's a key tool for this role. Consider taking an online course or watching tutorials to get comfortable with its features and functionalities.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be communicating directly with customers, practice how to convey repair information clearly and empathetically to ensure customer satisfaction.
✨Tip Number 3
Network within the automotive repair industry. Attend local events or join online forums to connect with professionals who can provide insights or even refer you to opportunities at Solus.
✨Tip Number 4
Prepare for potential negotiations with Aviva Engineers by researching common issues and solutions in vehicle repairs. This will help you feel more confident during discussions about estimates.
We think you need these skills to ace Part Time Vehicle Damage Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive repair industry. Include any specific roles or responsibilities that align with the Vehicle Damage Assessor position, such as estimating repairs or customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Solus's commitment to customer satisfaction and how your skills can contribute to their success.
Highlight Relevant Qualifications: If you have any ATA accreditation or similar qualifications, be sure to mention them prominently in your application. This will demonstrate your credibility and expertise in the field.
Showcase Flexibility and Adaptability: In your application, emphasise your ability to manage workflow across different departments and your willingness to adapt to changing circumstances. This is crucial for the part-time nature of the role.
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive repair industry. Familiarise yourself with terms like Audatex and the Advance system, as well as the role of a Vehicle Damage Assessor. This will show that you're serious about the position and understand what it entails.
✨Showcase Your Customer Service Skills
Since this role involves communicating with customers, be prepared to discuss your experience in delivering high-quality service. Think of examples where you've gone above and beyond for a customer, as this will demonstrate your commitment to customer satisfaction.
✨Flexibility is Key
The job offers flexible hours, so be ready to discuss your availability and how you can adapt to the needs of the team. Highlight any previous experiences where you've successfully managed your time across different tasks or departments.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company culture at Solus, opportunities for growth, or specifics about the team you'll be working with. It shows your interest and enthusiasm for the role.
