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For Companies At a Glance
- Tasks: Assess vehicle damage and communicate repair details to customers.
- Company: Join Solus, a leading UK vehicle repair company with a stellar customer rating.
- Benefits: Enjoy flexible hours, competitive salary, bonuses, and 33 days' holiday.
- Why this job: Be part of a supportive team shaping the future of vehicle repair.
- Qualifications: Experience in automotive repair and strong customer service skills are preferred.
- Other info: Inclusivity is key; all applicants are encouraged to apply.
This unique part-time opportunity can work around you. Let us know how many hours you would like to work, up to a maximum of 40 hours per week, Monday to Friday.
Responsibilities
- Solus Repair Consultants are pivotal in our customers' story, working in partnership with our skilled production team to get the best outcome.
- Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
- Carry out computerised estimates using Audatex.
- Communicate with customers to provide repair information and an indication of completion time.
- Compile all relevant information and complete supporting documentation.
- Record all estimate/repair information on the Advance system.
- Monitor progress of the vehicle through the repair process.
- Negotiate estimates with the Aviva Engineer when required.
- Discuss claim related issues with the Aviva Engineers.
- Identify opportunities for non-insurance related repairs.
- Conduct mobile and drive by estimates.
- Maintain and secure allocated equipment.
- Assist other team members as and when required.
Qualifications
- Proven experience or knowledge of working in the automotive repair industry.
- ATA Accredited.
- Customer service skills - experience of delivering high quality service to customers.
- Planning and organisational skills.
- Flexibility and adaptability managing workflow across a number of departments/specialisms.
- Valid driving licence.
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater, Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor etc.
Part Time Vehicle Damage Assessor employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Vehicle Damage Assessor
✨Tip Number 1
Familiarise yourself with the Audatex system, as it's crucial for carrying out computerised estimates. If you have experience using similar software, be ready to discuss how that knowledge can transfer to this role.
✨Tip Number 2
Highlight your customer service skills during any conversations or interviews. Solus values high-quality service, so be prepared to share examples of how you've successfully managed customer expectations in the past.
✨Tip Number 3
Demonstrate your flexibility and adaptability by discussing how you've managed workflow across different departments or specialisms. This will show that you're capable of handling the dynamic nature of the role.
✨Tip Number 4
If you have any ATA accreditation or relevant automotive repair experience, make sure to mention it. This will strengthen your application and show that you meet the desirable qualifications for the position.
We think you need these skills to ace Part Time Vehicle Damage Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive repair industry. Emphasise any roles where you've worked with vehicle damage assessment or customer service, as these are key for the position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills and experiences align with the role of a Vehicle Damage Assessor at Solus.
Highlight Relevant Qualifications: If you have any ATA accreditation or similar qualifications, make sure to mention them prominently in your application. This will demonstrate your credibility and expertise in the field.
Showcase Customer Service Skills: Since customer satisfaction is crucial for this role, provide examples of how you've delivered high-quality service in previous positions. This could be through specific achievements or feedback from customers.
How to prepare for a job interview at Solus Accident Repair Centres
✨Show Your Automotive Knowledge
Make sure to brush up on your knowledge of the automotive repair industry. Be prepared to discuss any relevant experience you have, especially with vehicle damage assessment and repair processes.
✨Demonstrate Customer Service Skills
Since customer satisfaction is key in this role, be ready to share examples of how you've provided excellent service in previous positions. Highlight your communication skills and ability to manage customer expectations.
✨Familiarise Yourself with Estimation Tools
As the role involves using computerised estimates like Audatex, it would be beneficial to familiarise yourself with these tools beforehand. If you have experience with similar software, mention it during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a difficult customer or negotiate an estimate. Think of specific scenarios from your past experiences that showcase your adaptability and planning skills.
