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- Tasks: Be the face of Solus, ensuring top-notch customer service and vehicle management.
- Company: Join Solus, a leader in vehicle repairs with an award-winning culture.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Make a real difference in customer experiences while driving various vehicles.
- Qualifications: Strong customer focus, driving experience, and excellent communication skills.
- Other info: Inclusive environment with guaranteed interviews for disabled applicants.
The predicted salary is between 28800 - 43200 £ per year.
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them.
Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, or planning transportation, you will need to work as part of the Solus team to ensure that vehicles are collected, repaired, and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.
Qualifications
- A strong customer focused background
- Driving experience with the ability to drive all types of customer vehicles (car or long wheel based vans, auto or manual)
- Clean Full UK Drivers licence
- Excellent organisational skills
- Communication skills
- PC literate
- Passionate about customer service
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carers leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply; your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria; just contact us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Representative Driver in Nottingham employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative Driver in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and Aviva. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their customer-focused culture.
✨Tip Number 2
Practice your communication skills! As a Customer Representative Driver, you'll be interacting with customers regularly. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your driving experience! Make sure to highlight your driving skills during the interview. Share any relevant experiences that demonstrate your ability to handle different types of vehicles and how you've ensured customer satisfaction in the past.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit for the team!
We think you need these skills to ace Customer Representative Driver in Nottingham
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your passion for customer satisfaction.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and principles of Solus. We love seeing candidates who understand our mission and can connect their skills to what we do.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key skills and experiences shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know the Company Inside Out
Before your interview, take some time to research Solus and Aviva. Understand their values, mission, and what makes them stand out in the vehicle repair industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Representative Driver, your ability to connect with customers is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle challenging situations to demonstrate your customer-focused mindset.
✨Demonstrate Team Spirit
Since teamwork is crucial at Solus, think of instances where you've successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and how you can support your colleagues in delivering excellent customer service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether Solus is the right fit for you.
