At a Glance
- Tasks: Inspect and assess motor claims using state-of-the-art technology.
- Company: Join Solus Aviva, a leader in vehicle repairs with a stellar reputation.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive workplace with a focus on wellbeing and career development.
- Why this job: Make a real impact in customer service and vehicle repair while growing your career.
- Qualifications: Experience in motor engineering and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced and knowledgeable Motor Engineer who would like to contribute to the Solus Aviva family?
Responsibilities
The role: Solus Aviva Motor Engineers preserve consistency and the very best customer service across our market leading business and our strategic partners. Our world class insurance business requires a knowledgeable and skilled engineer to take our claims to the next level of customer service and customer expectations.
The Engineering team deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to our Approved Repairer Network as well as Customer Nominated Repairers in a timely and cost effective manner. You will be in constant contact with our Solus sites as well as our approved repairers monitoring the performance, recognising potential areas of improvement and relationship building.
Qualifications
- Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).
- Motor Claims knowledge including a basic understanding of insurance principles.
- Good working knowledge of computerised damage estimating systems, including Audatex.
- Good spoken and written communication skills.
- Accuracy and attention to detail.
- Positive and self-confident approach when dealing with our customers.
- Empathy, tact, assertiveness and diplomacy when talking to customers.
- Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
- PC literate with good administrative skills.
- Ability to take on increased ownership and responsibility when necessary.
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Field Based Motor Engineer in Milton employer: Solus Accident Repair Centres
Solus Aviva is an exceptional employer, offering a dynamic work environment for Field Based Motor Engineers who are passionate about delivering top-notch customer service. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing and growth, Solus fosters a culture of inclusivity and support, ensuring that every team member can thrive in their role while contributing to the success of a leading vehicle repair company.
Contact Details:
Solus Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Based Motor Engineer in Milton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Based Motor Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Solus Aviva and understand their values and what they look for in a Motor Engineer. Practise common interview questions and think about how your skills align with their needs. Confidence is key!
✨Tip Number 3
Showcase your skills! If you’ve got experience with computerised damage estimating systems or motor claims knowledge, make sure to highlight that in conversations. Use specific examples to demonstrate your expertise and how you can add value to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Solus family. Don’t wait too long; the sooner you apply, the better your chances!
We think you need these skills to ace Field Based Motor Engineer in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Motor Engineer role. Highlight your relevant experience and skills that match the job description. We want to see how you can contribute to our team!
Show Off Your Skills:Don’t hold back on showcasing your technical skills, especially with damage estimating systems like Audatex. We love seeing candidates who are confident in their abilities and ready to take on challenges.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit for Solus. We appreciate a personal touch!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Don’t wait too long – we’re excited to hear from you!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Stuff
Make sure you brush up on your motor engineering knowledge, especially around insurance principles and damage estimating systems like Audatex. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Communication Skills
Since you'll be dealing with customers and repairers, practice articulating your thoughts clearly and professionally. Think of examples where you've used empathy and diplomacy in challenging situations to demonstrate your soft skills.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as managing tight deadlines or resolving customer complaints. Prepare some real-life examples that highlight your problem-solving abilities and how you take ownership of your work.
✨Research Solus and Aviva
Familiarise yourself with Solus's values, their approach to customer service, and recent achievements. This will not only help you tailor your answers but also show your genuine interest in being part of their team.
