At a Glance
- Tasks: Support customers by estimating vehicle repairs and ensuring satisfaction throughout the process.
- Company: Join Solus, a leader in vehicle repairs with a strong focus on innovation.
- Benefits: Enjoy competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive workplace with guaranteed interviews for disabled applicants.
- Why this job: Make a real difference in customer experiences while working with cutting-edge technology.
- Qualifications: No specific qualifications required; just a passion for learning and helping others.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
Responsibilities
- Aviva Fulfilment Centre Repair Consultants are pivotal in our customers' story, working in partnership with our skilled AFC Technical team to get the best outcome.
- Reporting directly to the AFC Technical Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction whilst supporting the fulfilment centre.
- Carry out computerised estimates using Audatex.
- Communicate with customers to provide repair information and an indication of completion time.
- Compile all relevant information and complete supporting documentation.
- Record all estimate/repair information on the Advance system.
- Monitor progress of the vehicle through the repair process.
- Negotiate estimates with the Aviva Engineer when required.
- Discuss claim related issues with the Aviva Engineers.
- Identify opportunities for non-insurance related repairs.
- Assist other team members as and when required.
- Discuss disputes and resolution.
- Educate, support and aid Vehicle damage consultants within the Aviva Fulfilment centre.
Qualifications
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Desk Based Engineer in Manchester employer: Solus Accident Repair Centres
At Solus, part of the Aviva family, we pride ourselves on fostering a dynamic work environment where innovation and personal growth are at the forefront. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, we empower our team members to thrive while making a meaningful impact in the vehicle repair industry. Join us in a culture that values inclusivity and continuous learning, all while enjoying the benefits of being part of a leading company in the UK.
Contact Details:
Solus Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Solus through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to the Desk Based Engineer role. Think about how your skills align with their needs, especially around customer satisfaction and technical support.
✨Tip Number 3
Show your enthusiasm for the role! When you get that interview, let your passion for technology and vehicle repairs shine through. Companies love candidates who are genuinely excited about what they do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Aviva family.
We think you need these skills to ace Desk Based Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Desk Based Engineer role. Highlight any relevant technical knowledge or customer service experience that shows you can thrive in our fast-paced environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're excited about joining Solus and how you can contribute to our mission. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since you'll be communicating with customers and team members, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any typos or errors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Stuff
Make sure you understand the role of a Desk Based Engineer and the specific responsibilities outlined in the job description. Familiarise yourself with terms like 'computerised estimates' and 'repair information' so you can speak confidently about them during the interview.
✨Showcase Your Communication Skills
Since you'll be communicating with customers and collaborating with the technical team, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in resolving disputes or providing updates.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to negotiate or resolve issues. Be ready to discuss how you approached these situations and what the outcomes were. This will show that you can handle the challenges that come with the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or the tools you'll be using. This not only shows your interest in the position but also helps you gauge if Solus is the right fit for you.
