Overview
Location: Greater London
This role supports our centres across Greater London, with travel throughout the wider region.
At Solus, we're committed to delivering exceptional customer experiences and industry-leading repair solutions. As part of Aviva, we combine innovative technology, operational excellence and talented people to help customers get back on the road quickly and safely.
We're looking for an experienced Regional Operations Lead to provide leadership across multiple repair centres within a designated region. This is a key role responsible for driving operational performance, developing high-performing teams, ensuring consistent customer outcomes and delivering strategic business objectives.
If you're an inspiring leader with a passion for operational excellence and people development, we'd love to hear from you.
Responsibilities
What You'll Be Doing
As a Regional Operations Lead, you'll be responsible for:
Leading and supporting multiple site management teams across your region.
Driving operational performance against key business objectives and KPIs.
Ensuring exceptional customer service and a consistent customer journey.
Developing and coaching leaders to build capability and succession strength.
Managing resources, budgets and operational activities effectively.
Identifying opportunities for continuous improvement and implementing change.
Working collaboratively with support functions and key stakeholders.
Ensuring compliance with all health, safety, quality and regulatory requirements.
Supporting the delivery of Solus's strategic growth and business objectives.
Qualifications
What We're Looking For
We're interested in hearing from candidates who can demonstrate:
Proven experience leading multi-site operations or large operational teams.
Strong people leadership and coaching capability.
Experience driving performance, engagement and operational improvements.
Commercial awareness and sound financial management skills.
Excellent stakeholder management and communication skills.
Strong problem-solving and decision-making ability.
A customer-first mindset with a focus on delivering...
Regional Operations Lead in London employer: Solus Accident Repair Centres
At Solus Accident Repair Centres, we pride ourselves on being an excellent employer that values teamwork and quality in a supportive environment. Our commitment to employee growth is reflected in our leadership development opportunities, ensuring that you can make a meaningful impact on repair processes while enjoying a collaborative work culture. Located in the UK, we offer a unique chance to thrive in a role that prioritises both personal and professional satisfaction.
Contact Details:
Solus Accident Repair Centres Recruitment Team
