At a Glance
- Tasks: Lead the integration of Direct Line Group into Solus, shaping culture and performance.
- Company: Join Solus, a leader in vehicle repairs, backed by Aviva.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and discounts on Aviva products.
- Other info: Dynamic role with travel across the North of the UK and excellent career growth potential.
- Why this job: Be a key player in transforming operations and creating a thriving workplace culture.
- Qualifications: Experience in leading multi-site operations and a strong understanding of the automotive industry.
The predicted salary is between 80000 - 100000 £ per year.
Overview Are you excited by the opportunity to lead through change, shape culture and bring people together during one of the most significant business integrations in our industry?Solus and Aviva are continuing their growth journey through the integration of Direct Line Group repair locations into our network.
As we bring together teams, processes and ways of working across locations throughout the UK, we are looking for an experienced and values-led Head of Operations to play a key role in delivering a successful integration whilst creating a positive, high-performing culture where people can thrive.
This is a unique opportunity to lead through transformation, helping to unite two established businesses into one strong operational network across the North of the UK .
Beyond the integration programme, this role will continue to play a key part in shaping the future performance, culture and customer experience across our operations.
This role has responsibility for operations across the North of the UK and will require regular travel and presence within our repair centres and operational locations.
Whilst not involved in the day-to-day management of every location, you will provide leadership, direction and support to ensure consistency of performance, culture and customer experience.
Responsibilities The Role As a member of the Solus leadership team, the Head of Operations will provide outstanding leadership across a large, geographically dispersed operation, creating an environment where colleagues feel connected, valued and motivated to perform at their best.
Leading teams across multiple locations, you will maintain a regular presence across the region, building relationships with local leaders, understanding operational challenges and ensuring colleagues remain engaged, informed and connected throughout the integration journey.
We are proud of our collaborative culture, our focus on development and our commitment to creating an environment where everyone feels respected, included and empowered to contribute.
This role will be instrumental in embedding those values as we welcome new colleagues into the Solus and Aviva family and build a united future together.
You will help shape not only operational performance, but also the culture and leadership standards that will define the next chapter of our journey.
Key Responsibilities Lead the successful operational integration of Direct Line Group locations into the Solus network, ensuring a positive experience for colleagues and customers.
Build and maintain highly capable teams through coaching, mentoring and talent development.
Champion employee engagement, wellbeing, inclusion and a positive colleague experience across all locations.
Maintain a visible presence across sites, building trusted relationships with colleagues and leaders throughout the region.
Use insight, data and feedback to challenge assumptions, solve problems and drive positive change.
Develop strong relationships with internal and external stakeholders to support business objectives.
Deliver operational performance in line with strategic priorities, service expectations and financial measures.
Influence and support business planning, helping teams understand and contribute to organisational goals.
Work closely with Head Office and operational functions to embed business strategy, best practice and consistent ways of working across the organisation.
Support the planning and delivery of future organisational change, growth and transformation initiatives.
Ensure compliance with all governance, regulatory, health and safety and operational requirements.
Act as a deputy for the COO when required and represent the business at internal and external forums and events.
Qualifications What We're Looking For Strong understanding of the automotive industry and the factors that influence operational performance, customer experience and business success.
Ability to lead large, multi-site operations through change, integration and transformation.
Strong commercial and operational awareness, with the ability to balance customer outcomes, performance and financial objectives.
Data-driven approach to decision making, with the confidence to challenge assumptions and identify opportunities for improvement.
Comfortable travelling regularly across the North of the UK and maintaining a visible presence within operational locations.
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating.
With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Competitive salary based on location, skills, experience, and qualifications.
Bonus opportunity tied to your performance and the overall success of Solus.
Company pension scheme with employer contributions.33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
Save money with up to 40% discount on Aviva products and other retailer discounts.
Share in Aviva's success through the Aviva Save As You Earn scheme.
Supportive policies including parental and carer's leave.
Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
Apply online today, and our team will be in touch within 14 days.
Director of Business and Operations in London employer: Solus Accident Repair Centres
At Solus Accident Repair Centres, we pride ourselves on being an excellent employer that values teamwork and quality in a supportive environment. Our commitment to employee growth is reflected in our leadership development opportunities, ensuring that you can make a meaningful impact on repair processes while enjoying a collaborative work culture. Located in the UK, we offer a unique chance to thrive in a role that prioritises both personal and professional satisfaction.
Contact Details:
Solus Accident Repair Centres Recruitment Team
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