At a Glance
- Tasks: Support customers through their vehicle repair journey with clear communication and organisation.
- Company: Join Solus, a supportive team that values collaboration and inclusivity.
- Benefits: Enjoy competitive salary, bonus opportunities, 33 days' holiday, and discounts on products.
- Other info: Flexible environment with opportunities for career progression and personal growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong customer service skills and a full UK driving licence required.
The predicted salary is between 25000 - 30000 £ per year.
The Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day.
This is a varied, hands‑on role that combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach. As a Customer Consultant, you'll balance customer care with practical, site‑based responsibilities.
Responsibilities- Keep customers updated on the progress of their vehicle repair
- Handle queries calmly and professionally, providing clear and timely responses
- Collect and deliver customer vehicles safely and courteously when required
- Arrange and coordinate vehicle movements and transport activity
- Support site operations, including parts coordination and basic administration
- Work closely with technicians, production teams and site leaders
- Help maintain a welcoming, organised and professional site environment
We don't require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands‑on.
You’ll bring:
- Strong customer service experience, ideally in a customer‑facing role
- A full UK driving licence, with confidence driving customer vehicles
- Clear and professional communication skills, face‑to‑face and over the phone
- A calm and organised approach, even when managing multiple tasks
- Pride in representing the business when interacting with customers
- A positive, team‑focused attitude
A supportive team environment where collaboration matters. Clear processes, alongside the flexibility to use judgement day to day. Opportunities to develop new skills and progress your career over time. An inclusive culture where reliability and kindness are valued.
BenefitsCompetitive salary based on location, skills, experience and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to bring your unique skills—it might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria.
Customer Service Advisor in London employer: Solus Accident Repair Centres
At Solus, we pride ourselves on being an excellent employer, offering a supportive team environment that values collaboration and inclusivity. As a Customer Service Advisor, you'll enjoy competitive benefits, including a generous holiday allowance, performance bonuses, and opportunities for career progression, all while working in a dynamic role that keeps you engaged with customers and site operations. Our commitment to employee wellbeing and development makes Solus a rewarding place to build your career.
Contact Details:
Solus Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company! Research Solus and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the Customer Consultant role is all about clear communication, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or coordinated activities. Be ready to share these stories to demonstrate your ability to juggle responsibilities.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about the role. Plus, it gives you a chance to showcase your enthusiasm for joining the Solus team right from the start.
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and supported customers in the past, so share specific examples that showcase your skills!
Keep It Clear and Professional:When writing your application, use clear and professional language. Remember, communication is key in this role, so let us see your ability to convey information effectively right from the start.
Be Yourself!:We love unique personalities! Don’t be afraid to let your character shine through in your application. Share what makes you passionate about customer service and why you’d be a great fit for our team.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Consultant role thoroughly. Familiarise yourself with the key responsibilities like keeping customers updated and coordinating vehicle movements. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you handled queries calmly or provided clear communication. This will show that you can maintain professionalism even under pressure, which is crucial for this role.
✨Demonstrate Organisation and Judgement
Since the role requires a calm and organised approach, be ready to discuss how you manage multiple tasks. Share specific instances where your organisational skills made a difference in your previous jobs. This will reassure them that you can handle the varied responsibilities of the position.
✨Emphasise Teamwork and Collaboration
The Customer Consultant role involves working closely with technicians and site leaders. Be prepared to talk about your experience in team settings and how you contribute to a positive team environment. Highlighting your collaborative spirit will align well with their supportive culture.
