Overview
The Customer Consultant role at Solus is built around
clear communication, organisation and a strong focus on customer experience . As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day.
This is a varied, hands-on role that combines customer service, coordination and
the collection and delivery of customer vehicles , requiring good judgement, organisation and a professional approach.
As a Customer Consultant, you'll balance customer care with practical, site-based responsibilities.
Responsibilities
You'll: Keep customers updated on the progress of their vehicle repair Handle queries calmly and professionally, providing clear and timely responses Collect and deliver customer vehicles safely and courteously when required Arrange and coordinate vehicle movements and transport activity Support site operations, including parts coordination and basic administration Work closely with technicians, production teams and site leaders Help maintain a welcoming, organised and professional site environment This is a role where
reliability, attention to detail and empathy
make a real difference to customer confidence.
Qualifications
We don't require formal qualifications for this role. What matters most is
how you work with people , how you manage responsibility, and your willingness to be hands-on.
You'll bring: Strong customer service experience , ideally in a customer-facing role A
full UK driving licence , with confidence driving customer vehicles Clear and professional communication skills, face-to-face and over the phone A calm and organised approach, even when managing multiple tasks Pride in representing the business when interacting with customers A positive, team-focused attitude Full training is provided. If you enjoy helping people and taking responsibility, we can support the rest.
Every Solus site is different, but our expectations are consistent. Customer Consultants are trusted to juggle customer service, vehicle movements and site support with professionalism and care.
At Solus, you'll find: A supportive team environment where collaboration matters Clear processes, alongside the flexibility to use judgement day to day Opportunities to develop new skills and progress your career over time An inclusive culture where reliability and kindness are valued
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
Competitive salary
based on location, skills, experience, and qualifications. Bonus opportunity
tied to your performance and the overall success of Solus. Company pension scheme
with employer contributions. 33 days' holiday
(including
Customer Assistant in London employer: Solus Accident Repair Centres
At Solus Accident Repair Centres, we pride ourselves on being an excellent employer that values teamwork and quality in a supportive environment. Our commitment to employee growth is reflected in our leadership development opportunities, ensuring that you can make a meaningful impact on repair processes while enjoying a collaborative work culture. Located in the UK, we offer a unique chance to thrive in a role that prioritises both personal and professional satisfaction.
Contact Details:
Solus Accident Repair Centres Recruitment Team
