At a Glance
- Tasks: Join our team to enhance customer service in motor claims and inspections.
- Company: Be part of Solus, a leader in vehicle repairs with a stellar reputation.
- Benefits: Enjoy competitive salary, bonus opportunities, generous holiday, and discounts.
- Other info: Inclusive workplace with excellent career growth and support for all applicants.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in motor claims and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced and knowledgeable Motor Engineer who would like to contribute to the Solus Aviva family?
The role: Solus Aviva Motor Engineers preserve consistency and the very best customer service across our market leading business and our strategic partners. Our world class insurance business requires a knowledgeable and skilled engineer to take our claims to the next level of customer service and customer expectations. The Engineering team deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to our Approved Repairer Network as well as Customer Nominated Repairers in a timely and cost effective manner. You will be in constant contact with our Solus sites as well as our approved repairers monitoring the performance, recognising potential areas of improvement and relationship building.
Qualifications
- Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).
- Motor Claims knowledge including a basic understanding of insurance principles.
- Good working knowledge of computerised damage estimating systems, including Audatex.
- Good spoken and written communication skills.
- Accuracy and attention to detail.
- Positive and self-confident approach when dealing with our customers.
- Empathy, tact, assertiveness and diplomacy when talking to customers.
- Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
- PC literate with good administrative skills.
- Ability to take on increased ownership and responsibility when necessary.
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Locations
Field Based Motor Engineer in Glasgow, Scotland employer: Solus Accident Repair Centres
Solus Aviva is an exceptional employer that prioritises employee growth and wellbeing, offering a competitive salary, performance-related bonuses, and a comprehensive benefits package including a generous holiday allowance and discounts on Aviva products. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to contribute to our market-leading service in vehicle repairs. Join us in shaping the future of the industry while enjoying a supportive environment that champions your professional development.
Contact Details:
Solus Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Based Motor Engineer in Glasgow, Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor engineering field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job at Solus or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your motor claims knowledge and customer service skills. Think of real-life examples where you've excelled in these areas, as they'll help you stand out during the chat with the hiring team.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with computerised damage estimating systems like Audatex. Being able to discuss your experience with these tools will definitely give you an edge over other candidates.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Solus family!
We think you need these skills to ace Field Based Motor Engineer in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Motor Engineer role. Highlight your relevant experience, especially in motor claims and any qualifications like IMI or ATA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Solus Aviva and how you can contribute to our customer service excellence. Keep it concise but impactful!
Show Off Your Communication Skills:Since good communication is key in this role, make sure your written application reflects that. Use clear language and check for any typos or errors. We love attention to detail, so show us yours!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get back to you quickly. Plus, it shows you’re keen on joining the Solus family!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Stuff
Make sure you brush up on your motor engineering knowledge, especially around insurance principles and damage estimating systems like Audatex. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Communication Skills
Since the role involves constant interaction with customers and repairers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations where empathy and diplomacy were key.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified areas for improvement or resolved issues under pressure. This will highlight your ability to take ownership and responsibility, which is crucial for the role at Solus Aviva.
✨Be Yourself
Solus values inclusivity and unique skills, so don’t be afraid to let your personality shine through. Share your experiences and what makes you a good fit for their team, as they’re looking for someone who can contribute positively to their culture.
