At a Glance
- Tasks: Join our team to enhance customer service in motor claims and inspections.
- Company: Solus Aviva, a leader in vehicle repairs with a strong focus on innovation.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and discounts on Aviva products.
- Other info: Inclusive workplace with excellent career growth and support for personal development.
- Why this job: Make a real impact in the insurance industry while working with cutting-edge technology.
- Qualifications: Experience in motor claims and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Are you an experienced and knowledgeable Motor Engineer who would like to contribute to the Solus Aviva family?
Responsibilities
The role:
Solus Aviva Motor Engineers preserve consistency and the very best customer service across our market leading business and our strategic partners. Our world class insurance business requires a knowledgeable and skilled engineer to take our claims to the next level of customer service and customer expectations.
The Engineering team deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to our Approved Repairer Network as well as Customer Nominated Repairers in a timely and cost effective manner.
You will be in constant contact with our Solus sites as well as our approved repairers monitoring the performance, recognising potential areas of improvement and relationship building.
Qualifications
Desirable qualifications and experience:
- Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).
- Motor Claims knowledge including a basic understanding of insurance principles
- Good working knowledge of computerised damage estimating systems, including Audatex
- Good spoken and written communication skills
- Accuracy and attention to detail
- Positive and self-confident approach when dealing with our customers.
- Empathy, tact, assertiveness and diplomacy when talking to customers
- Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
- PC literate with good administrative skills
- Ability to take on increased ownership and responsibility when necessary
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
AMRT1_UKTJ
Field Based Motor Engineer in Glasgow employer: Solus Accident Repair Centres
Solus Aviva is an exceptional employer, offering a dynamic work environment where experienced Motor Engineers can thrive. With a strong focus on employee wellbeing, competitive salaries, and generous holiday allowances, we foster a culture of inclusivity and growth, ensuring that our team members are supported in their professional development. Join us to be part of a leading vehicle repair company that values innovation and customer service excellence, all while enjoying the benefits of being part of the Aviva family.
Contact Details:
Solus Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Based Motor Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor engineering field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Solus Aviva and understand their values and services. Be ready to discuss how your skills align with their mission of providing top-notch customer service in motor claims.
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with the latest damage estimating systems like Audatex. Being able to demonstrate your proficiency can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Solus family!
We think you need these skills to ace Field Based Motor Engineer in Glasgow
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience and qualifications that match the Motor Engineer role. We want to see how your skills can contribute to our team, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for Solus Aviva. Use keywords from the job description to show us you understand what we’re looking for and how you fit in.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Stuff
Make sure you brush up on your motor claims knowledge and insurance principles. Familiarise yourself with the latest in computerised damage estimating systems like Audatex, as this will show that you're not just a candidate, but a knowledgeable professional ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be dealing with customers and repairers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've used empathy and diplomacy in past roles to resolve issues or improve relationships—this will demonstrate your ability to handle customer interactions effectively.
✨Demonstrate Attention to Detail
During the interview, highlight instances where your accuracy and attention to detail made a difference in your work. Whether it was catching an error in a report or ensuring a repair was done correctly, these examples will showcase your commitment to quality and consistency.
✨Be Ready for Pressure
Prepare to discuss how you've managed deadlines and worked under pressure in previous roles. Think of specific situations where you took initiative to solve problems or improve processes, as this will illustrate your ability to thrive in a fast-paced environment like Solus.
