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- Tasks: Be the face of our award-winning customer service and help customers get back on the road.
- Company: Join Solus, a leader in vehicle repairs backed by Aviva.
- Benefits: Enjoy competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Make a real difference in customer satisfaction while working in a supportive team environment.
- Qualifications: No specific qualifications needed; just a passion for helping others and teamwork.
- Other info: Inclusive workplace with guaranteed interviews for disabled applicants.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award-winning customer service, working as part of the Aviva family?
Responsibilities
The Role:
- Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva.
- Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them.
- Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations.
- Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers.
- No two customers are the same and our focus on getting people back to normal is at the heart of what we do.
- Our Customer Consultant will be at the forefront of our award-winning customer service department.
Qualifications
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Assistant/Driver in Erith employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant/Driver in Erith
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and Aviva. Understand their values and what makes their customer service award-winning. This will help you connect your experiences to their mission during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can enhance customer satisfaction and teamwork, as these are key for the Customer Assistant/Driver role.
✨Tip Number 3
Show your personality! Don’t just stick to the script; let your enthusiasm shine through. Share personal stories that highlight your problem-solving skills and ability to work in a team, as this will resonate well with the hiring team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Assistant/Driver in Erith
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Assistant/Driver role. Highlight relevant experiences and skills that align with our values and the responsibilities mentioned in the job description. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know the Company Inside Out
Before your interview, take some time to research Solus and Aviva. Understand their values, mission, and what makes their customer service award-winning. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Assistant/Driver, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle different situations and how you can contribute to enhancing customer satisfaction at Solus.
✨Demonstrate Team Spirit
Solus values collaboration, so be ready to discuss how you work well in a team. Share stories that illustrate your teamwork skills, whether it's resolving conflicts, supporting colleagues, or contributing to a positive work environment. This will show that you can thrive in their supportive culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if Solus is the right fit for you.
