At a Glance
- Tasks: Support customers through their vehicle repair journey and ensure smooth site operations.
- Company: Join Solus, a leading UK vehicle repair company with a focus on customer experience.
- Benefits: Competitive salary, bonus opportunities, 33 days' holiday, and discounts on Aviva products.
- Other info: Enjoy a collaborative culture with clear processes and opportunities for career progression.
- Why this job: Make a real difference in customer confidence while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills and a full UK driving licence required; no formal qualifications needed.
The predicted salary is between 25185 - 28000 £ per year.
The Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day.
This is a varied, hands-on role that combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach. As a Customer Consultant, you'll balance customer care with practical, site-based responsibilities.
Responsibilities- Keep customers updated on the progress of their vehicle repair
- Handle queries calmly and professionally, providing clear and timely responses
- Collect and deliver customer vehicles safely and courteously when required
- Arrange and coordinate vehicle movements and transport activity
- Support site operations, including parts coordination and basic administration
- Work closely with technicians, production teams and site leaders
- Help maintain a welcoming, organised and professional site environment
This is a role where reliability, attention to detail and empathy make a real difference to customer confidence.
QualificationsWe don't require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands-on.
You'll bring:
- Strong customer service experience, ideally in a customer-facing role
- A full UK driving licence, with confidence driving customer vehicles
- Clear and professional communication skills, face-to-face and over the phone
- A calm and organised approach, even when managing multiple tasks
- Pride in representing the business when interacting with customers
- A positive, team-focused attitude
Full training is provided. If you enjoy helping people and taking responsibility, we can support the rest.
Every Solus site is different, but our expectations are consistent. Customer Consultants are trusted to juggle customer service, vehicle movements and site support with professionalism and care.
At Solus, you'll find:
- A supportive team environment where collaboration matters
- Clear processes, alongside the flexibility to use judgement day to day
- Opportunities to develop new skills and progress your career over time
- An inclusive culture where reliability and kindness are valued
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Service Advisor in Epsom employer: Solus Accident Repair Centres
At Solus, we pride ourselves on fostering a supportive and inclusive work environment where collaboration and customer care are at the forefront. As a Customer Service Advisor, you'll enjoy competitive salaries, generous holiday allowances, and opportunities for career progression, all while being part of a team that values reliability and kindness. With comprehensive training and a focus on employee wellbeing, Solus is an excellent employer for those looking to make a meaningful impact in the vehicle repair industry.
Contact Details:
Solus Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Epsom
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Solus Accident Repair Centres. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Solus Accident Repair Centres before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Epsom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Solus Accident Repair Centres:Your cover letter is your chance to shine! Tell us why you want to work at Solus Accident Repair Centres specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Solus Accident Repair Centres!
How to prepare for a job interview at Solus Accident Repair Centres
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
