At a Glance
- Tasks: Support customers through their vehicle repair journey and manage site operations.
- Company: Join Solus, a leader in vehicle repairs with a collaborative culture.
- Benefits: Competitive salary, bonus opportunities, 33 days' holiday, and discounts on Aviva products.
- Other info: Inclusive environment with guaranteed interviews for disabled applicants.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Strong customer service skills and a full UK driving licence required.
The Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day. This is a varied, hands-on role that combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach.
As a Customer Consultant, you'll balance customer care with practical, site-based responsibilities.
Responsibilities- Keep customers updated on the progress of their vehicle repair
- Handle queries calmly and professionally, providing clear and timely responses
- Collect and deliver customer vehicles safely and courteously when required
- Arrange and coordinate vehicle movements and transport activity
- Support site operations, including parts coordination and basic administration
- Work closely with technicians, production teams and site leaders
- Help maintain a welcoming, organised and professional site environment
This is a role where reliability, attention to detail and empathy make a real difference to customer confidence.
QualificationsWe don't require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands-on.
You’ll bring:
- Strong customer service experience, ideally in a customer-facing role
- A full UK driving licence, with confidence driving customer vehicles
- Clear and professional communication skills, face-to-face and over the phone
- A calm and organised approach, even when managing multiple tasks
- Pride in representing the business when interacting with customers
- A positive, team-focused attitude
Full training is provided. If you enjoy helping people and taking responsibility, we can support the rest.
Every Solus site is different, but our expectations are consistent. Customer Consultants are trusted to juggle customer service, vehicle movements and site support with professionalism and care.
At Solus, you'll find:
- A supportive team environment where collaboration matters
- Clear processes, alongside the flexibility to use judgement day to day
- Opportunities to develop new skills and progress your career over time
- An inclusive culture where reliability and kindness are valued
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Assistant Driver in Epsom employer: Solus Accident Repair Centres
At Solus, we pride ourselves on fostering a supportive and inclusive work environment where collaboration and customer care are at the forefront. As a Customer Assistant Driver, you'll enjoy competitive salaries, generous holiday allowances, and opportunities for career progression, all while being part of a team that values reliability and kindness. With comprehensive training and a focus on employee wellbeing, Solus is an excellent employer for those looking to make a meaningful impact in the vehicle repair industry.
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant Driver in Epsom
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus. Understand their values, culture, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about clear communication, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared to handle queries calmly and professionally during the interview.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or coordinated activities. Be ready to share these stories during your interview to demonstrate how you can juggle responsibilities like a pro.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Solus team. So, get your application in and let’s get you on the road to success!
We think you need these skills to ace Customer Assistant Driver in Epsom
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and supported customers in the past, so share specific examples that showcase your skills!
Keep It Professional:Since communication is key in this role, ensure your application is clear and professional. Use a friendly tone but avoid slang or overly casual language. We’re looking for someone who can represent us well!
Be Organised:Demonstrate your organisational skills in your application. Mention any experiences where you’ve successfully managed multiple tasks or coordinated activities. This will show us you can handle the varied responsibilities of the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Consultant role thoroughly. Familiarise yourself with the key responsibilities like handling customer queries and coordinating vehicle movements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, be ready to share specific examples from your past experiences where you provided excellent customer service. Think of situations where you handled difficult customers or went above and beyond to ensure satisfaction. This will demonstrate your ability to connect with customers effectively.
✨Demonstrate Organisation and Calmness
The job requires juggling multiple tasks, so be prepared to discuss how you stay organised under pressure. You might want to mention any tools or methods you use to keep track of tasks and how you maintain a calm demeanour when things get hectic. This will highlight your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
