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- Tasks: Lead IT Operations and shape the future of our digital workplace.
- Company: Join Solus, part of the Aviva family, transforming technology experiences.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Inclusive culture with excellent career growth and support for unique skills.
- Why this job: Make a real impact on how people experience technology every day.
- Qualifications: Proven leadership in IT Operations and strong knowledge of M365 tools.
The predicted salary is between 60000 - 75000 £ per year.
At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day.
About the role
You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment.
Responsibilities
- Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals.
- Driving service stability, operational performance and continual improvement across our core IT services.
- Overseeing incident, problem, change and request management and leading P1 and P2 governance.
- Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools.
- Ensuring identity, access and endpoint security controls are robust and well embedded.
- Leading high performing operational teams, building capability and creating a strong customer centric culture.
- Managing supplier relationships, contracts, SLAs and commercial decisions.
- Owning operational budgets, technology asset lifecycle and licensing.
- Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements.
- Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly.
Qualifications
- Proven leadership experience across IT Operations, Service Desk or Digital Workplace.
- Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management.
- A solid foundation in service management, operational resilience and problem resolution.
- Experience working with suppliers, MSPs and technology partners.
- Excellent communication skills with the ability to simplify technical information.
- A proactive, organised and customer focused approach.
- ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage.
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
IT Operations & Digital Workplace Manager in England employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations & Digital Workplace Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Solus or Aviva. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by diving deep into the role. Understand the key responsibilities like managing the digital workplace and leading operational teams. We want to see how your experience aligns with their goals, so be ready to share specific examples!
✨Tip Number 3
Show off your leadership skills! This role is all about combining technical know-how with people management. Think of ways you've successfully led teams or projects in the past and be ready to discuss them during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Operations & Digital Workplace Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience in IT Operations and any relevant technical knowledge, especially around M365 and endpoint management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've driven operational excellence and improved IT services in previous roles.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application is clear and concise. Use straightforward language to explain your technical expertise and how it can benefit our team at Solus.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes it easier for us to get back to you quickly!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of endpoint management tools like Intune and Autopilot, as well as M365 applications. Be ready to discuss how you've used these technologies in past roles and how they can enhance the digital workplace at Solus.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in IT Operations or Service Desk environments. Think about times when you drove operational excellence or improved team performance, and be ready to share these stories during the interview.
✨Communicate Clearly and Confidently
Since this role requires excellent communication skills, practice simplifying complex technical information. You might be asked to explain a technical concept to a non-technical audience, so being clear and concise is key.
✨Understand the Company Culture
Research Solus and its parent company Aviva to understand their values and culture. Be prepared to discuss how your approach aligns with their customer-centric focus and how you can contribute to building a strong team environment.