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- Tasks: Be the first point of contact for IT issues and troubleshoot basic tech problems.
- Company: Join Solus, a leader in vehicle repairs with a supportive culture.
- Benefits: Enjoy competitive salary, bonus opportunities, and 33 days' holiday.
- Other info: Inclusive environment with great career growth and wellbeing focus.
- Why this job: Kickstart your career in tech while making a real difference in customer support.
- Qualifications: No prior experience needed, just a passion for tech and problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
We are excited to offer you the opportunity to join our expanding Technology Business Unit as a Level 1 IT Engineer.
As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time‑consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve.
Responsibilities
- Act as the first point of contact for IT issues, handling initial support queries via phone, email or chat.
- Troubleshoot and resolve basic technical problems related to hardware, software and network connectivity.
- Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed.
- Maintain accurate records of incidents, resolutions, and procedures in the ticketing system.
- Provide clear instructions and guidance to users for resolving common issues and improving their tech experience.
- Monitor system performance and respond to alerts to prevent and address potential issues.
- Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution.
Qualifications
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
1st Line IT Engineer in England employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Engineer in England
✨Tip Number 1
Get to know the company! Research Solus and their values, especially their focus on inclusivity and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! As a 1st Line IT Engineer, you'll need to handle various tech issues. Brush up on common problems and solutions so you can demonstrate your expertise and confidence when discussing scenarios in interviews.
✨Tip Number 3
Network with current employees or others in the industry. Reach out on LinkedIn or attend tech meetups to gain insights about the role and the company culture. This can give you an edge and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for the position and makes it easier for us to connect with you quickly.
We think you need these skills to ace 1st Line IT Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line IT Engineer role. Highlight any relevant technical support experience and be specific about the tools and technologies you've used.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Solus and how your background makes you a great fit for the team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved technical issues in the past. This will show us that you have the right mindset for troubleshooting and customer support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues. Be ready to discuss how you would troubleshoot basic problems, as this is a key part of the 1st Line IT Engineer role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for IT issues, practice explaining technical concepts in simple terms. This will help you convey instructions clearly to users who may not be tech-savvy.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems work, as logging and categorising support tickets is crucial. If possible, try out a demo version of a popular system to understand the workflow.
✨Show Enthusiasm for Teamwork
Emphasise your ability to work closely with other support teams. Share examples of how you've collaborated in the past to resolve issues, as teamwork is essential in this role.