Overview
The Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience . As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day.
This is a varied, hands-on role that combines customer service, coordination and the collection and delivery of customer vehicles , requiring good judgement, organisation and a professional approach.
As a Customer Consultant, you'll balance customer care with practical, site-based responsibilities.
Responsibilities
You'll:
Keep customers updated on the progress of their vehicle repair
Handle queries calmly and professionally, providing clear and timely responses
Collect and deliver customer vehicles safely and courteously when required
Arrange and coordinate vehicle movements and transport activity
Support site operations, including parts coordination and basic administration
Work closely with technicians, production teams and site leaders
Help maintain a welcoming, organised and professional site environment
This is a role where reliability, attention to detail and empathy make a real difference to customer confidence.
Qualifications
We don't require formal qualifications for this role. What matters most is how you work with people , how you manage responsibility, and your willingness to be hands-on.
You'll bring:
Strong customer service experience , ideally in a customer-facing role
A full UK driving licence , with confidence driving customer vehicles
Clear and professional communication skills, face-to-face and over the phone
A calm and organised approach, even when managing multiple tasks
Pride in representing the business when interacting with customers
A positive, team-focused attitude
Full training is provided. If you enjoy helping people and taking responsibility, we can support the rest.
Every Solus site is different, but our expectations are consistent. Customer Consultants are trusted to juggle customer service, vehicle movements and site support with professionalism and care.
At Sol...
Customer Service Driver in Dunstable employer: Solus Accident Repair Centres
At Solus Accident Repair Centres, we pride ourselves on being an excellent employer that values teamwork and quality in a supportive environment. Our commitment to employee growth is reflected in our leadership development opportunities, ensuring that you can make a meaningful impact on repair processes while enjoying a collaborative work culture. Located in the UK, we offer a unique chance to thrive in a role that prioritises both personal and professional satisfaction.
Contact Details:
Solus Accident Repair Centres Recruitment Team
