Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, helping them through tough times.
- Company: Join Solus, a leader in vehicle repairs with a supportive culture.
- Benefits: Enjoy competitive salary, bonuses, 33 days holiday, and discounts on Aviva products.
- Other info: Great opportunities for progression and a focus on wellbeing.
- Why this job: Make a real difference by helping customers get back to normal.
- Qualifications: No specific qualifications needed; just a passion for customer service.
Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer.
The team works together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed a customer-focused culture both in our customer contact centre in Warrington and around our 25 UK sites. No two customers are the same and our focus on ‘getting people back to normal’ is at the heart of what we do. Opportunities and progression are available for those displaying the right capabilities and behaviours. We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers.
Qualifications
Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Claims Advisor in Daresbury employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Claims Advisor in Daresbury
✨Tip Number 1
Get to know the company! Research Solus and Aviva, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Claims Advisor, you'll be the first point of contact for customers. Role-play with friends or family to get comfortable with handling different customer scenarios and questions.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've helped someone through a tough situation. This will demonstrate your capability to 'get people back to normal'—a key part of the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Solus family. We can’t wait to hear from you!
We think you need these skills to ace Customer Claims Advisor in Daresbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Claims Advisor role. Highlight your customer service experience and any relevant skills that align with our values at Solus. This shows us you’re genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid jargon and keep it simple so we can easily understand your message.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just a few clicks and you’re done!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know the Company Inside Out
Before your interview, take some time to research Solus and Aviva. Understand their values, mission, and what makes them stand out in the vehicle repair industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Claims Advisor, you'll be dealing with various customer situations. Think of examples from your past experiences where you've successfully resolved issues or provided excellent customer service. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills.
✨Showcase Your Team Spirit
Since the role involves working in a collaborative environment, highlight your ability to work well in a team. Share examples of how you've contributed to a positive team dynamic in previous roles, and express your enthusiasm for being part of a supportive team at Solus.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or how the team promotes customer satisfaction. This shows that you're engaged and serious about the position, plus it gives you valuable insights into the company culture.