At a Glance
- Tasks: Support customers through vehicle repair queries with empathy and professionalism.
- Company: Join Solus, a company dedicated to getting customers back to normal.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and discounts on Aviva products.
- Other info: Full training provided; join a supportive team in a fast-paced environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Passion for helping others and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
At Solus, our purpose is simple. We get our customers back to normal. Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence. With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them. You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites.
Responsibilities
- Act as the first point of contact for customers, providing clear, empathetic and professional support.
- Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution.
- Take ownership of customer enquiries and guide them through the next steps in their journey.
- Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture.
- Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network.
Qualifications
- A genuine passion for customer service and helping people.
- Strong communication and listening skills.
- The confidence to make decisions and take ownership of customer outcomes.
- The ability to work well as part of a team in a fast-paced environment.
- Automotive or technical knowledge is helpful but not essential, as full training is provided.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
We guarantee an interview for disabled applicants meeting the minimum criteria – just email us after applying to let us know.
Customer Solutions Advisor — Vehicle Repair Support employer: Solus Accident Repair Centres
At Solus, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in Warrington. Our Customer Solutions Advisors enjoy comprehensive training, competitive salaries, and generous benefits including 33 days' holiday and performance-related bonuses, all while making a meaningful impact on customers' lives during challenging times. With a strong focus on employee wellbeing and growth opportunities, Solus is dedicated to fostering a culture where every team member can thrive and contribute to exceptional customer experiences.
Contact Details:
Solus Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Advisor — Vehicle Repair Support
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and Aviva. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Customer Solutions Advisor, you'll need to listen carefully to customers. Try role-playing with a friend or family member where you take turns being the customer and the advisor. This will help you get comfortable with responding empathetically and effectively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate how you can contribute to a strong customer-focused culture at Solus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our supportive team. We can’t wait to see your application!
We think you need these skills to ace Customer Solutions Advisor — Vehicle Repair Support
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any experiences where you've gone the extra mile to support someone, as this aligns perfectly with our values at Solus.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. Highlight your communication skills and ability to work in a team, as these are key to being a successful Customer Solutions Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit into our team. Remember, clarity is crucial when it comes to customer communication!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what it means to provide empathetic support and how to handle difficult situations. This role is all about helping customers feel reassured, so be ready to share examples of how you've done this in the past.
✨Familiarise Yourself with Vehicle Repair Concepts
While you’ll receive full training, having a basic understanding of vehicle repair can set you apart. Research common vehicle issues and repair solutions. This will not only help you during the interview but also show your genuine interest in the role.
✨Practice Active Listening
During the interview, demonstrate your listening skills. When asked questions, take a moment to think before responding, ensuring you address the interviewer’s points directly. This reflects the role's requirement to listen carefully to customers and understand their needs.
✨Show Your Team Spirit
Since collaboration is key in this role, be prepared to discuss how you work well in a team. Share specific examples of past experiences where you contributed to a team effort or helped a colleague. This will highlight your ability to fit into Solus's supportive culture.
