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- Tasks: Be the face of our award-winning customer service, helping customers with vehicle repairs.
- Company: Join Solus, a leading UK vehicle repair company owned by Aviva, known for excellence.
- Benefits: Enjoy competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Make a real difference in customer experiences while working in a supportive team environment.
- Qualifications: Strong customer focus, driving experience, clean UK driver's licence, and excellent communication skills.
- Other info: We value inclusivity and encourage all applicants to apply, regardless of qualifications.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award-winning customer service, working as part of the Aviva family?
Responsibilities
The Role:
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.
Qualifications
- A strong customer focused background
- Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual
- Clean Full UK Drivers licence
- Excellent organisational skills
- Communication
- PC literate
- Passionate about customer service
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Service Driver employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Driver
✨Tip Number 1
Familiarise yourself with Solus and Aviva's values and work principles. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight your driving experience and any relevant customer service roles you've held in the past. Be prepared to discuss specific situations where you went above and beyond for a customer, as this will showcase your passion for customer service.
✨Tip Number 3
Practice your communication skills, especially in a customer-facing context. You might be asked to role-play scenarios during the interview, so being articulate and confident will help you stand out.
✨Tip Number 4
Research common challenges faced in the vehicle repair industry and think about how you would address them. Showing that you understand the industry and can contribute to solutions will impress your interviewers.
We think you need these skills to ace Customer Service Driver
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Driver position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Customer Service Experience: Emphasise any previous customer service roles you have held. Provide specific examples of how you have contributed to customer satisfaction and how you can bring that experience to Solus.
Showcase Driving Skills: Mention your driving experience, including the types of vehicles you are comfortable driving. Ensure you state that you hold a clean Full UK Drivers licence, as this is a key requirement for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your desire to be part of the Solus team. Use this opportunity to express why you want to work for Solus and how you can contribute to their award-winning customer service.
How to prepare for a job interview at Solus Accident Repair Centres
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this role is all about ensuring customer satisfaction.
✨Demonstrate Your Driving Experience
Since driving is a key part of the job, be prepared to discuss your driving history. Mention any relevant experience with different types of vehicles, and ensure you have your clean UK driver's licence ready to show.
✨Emphasise Teamwork and Collaboration
This position requires working closely with others, so be ready to talk about your ability to work in a team. Share examples of how you've contributed to a positive team environment and supported your colleagues.
✨Prepare Questions About the Company
Show your interest in Solus by preparing thoughtful questions about their values, culture, and customer service approach. This demonstrates that you're not just looking for any job, but are genuinely interested in being part of their team.
