At a Glance
- Tasks: Deliver top-notch customer service and support vehicle repairs with a proactive approach.
- Company: Join Solus, a leader in vehicle repairs with an award-winning culture.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Exciting career growth opportunities with a supportive apprenticeship programme.
- Why this job: Be part of a dynamic team reshaping the vehicle repair industry while making customers happy.
- Qualifications: Strong organisational skills, problem-solving mindset, and previous customer service experience.
The predicted salary is between 28000 - 35000 £ per year.
Job Description
Overview Customer Service Assistant - 12 month contract Our Customer Consultants are the face of Solus, demonstratingour values and work principles, to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them.
Our consultantsidentifyopportunities to promote customer satisfaction and help embed a culture on site where everyoneis responsible forthe customer experience and works as a team to meet our customer expectations.
Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will needto work as part of the Solus team to ensure that vehicles are collected, repairedand returned to our customers.
Our Customer Service Assistantwill be at the forefront of our award-winning customer service department.
Responsibilities Whatyou'llbe doing This role is 5 days a week, Monday to Friday, 40 hour a week on a 12 month contract The future is exciting now the technologies used invehicle repairare evolving every day, which is really helping us re-shapethevehicle repair industry.
That'swhywe'reexcited to grow our teams and looking for people to join us as a Customer Service Assistant You will deliverhigh levelsof customer contact and communications throughout the vehicle repairs.
Provide Service Level Agreements, ensuring customers are contactedregardingrepairs Identify, own, and handle the risks involved in running our businessappropriate torole You will be accountable for your individual performanceand alsocontributing to site performance.
Qualifications Whowe'relooking for Strong organisational skills and attention to detail A proactive, problem-solvingmindset The ability to lead by example and work collaboratively Previousexperience in a similar role Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating.
With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Competitive salary based on location, skills, experience, and qualifications.
Bonus opportunity tied to your performance and the overall success of Solus.
Company pension scheme with employer contributions.33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
Save money with up to 40% discount on Aviva products and other retailer discounts.
Share in Aviva's success through the Aviva Save As You Earn scheme.
Supportive policies including parental and carer's leave.
Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
Apply online today, and our team will be in touch within 14 days.
Customer Service Advisor - Training employer: Solus Accident Repair Centres
At Solus Accident Repair Centres, we pride ourselves on being an excellent employer that values teamwork and quality in a supportive environment. Our commitment to employee growth is reflected in our leadership development opportunities, ensuring that you can make a meaningful impact on repair processes while enjoying a collaborative work culture. Located in the UK, we offer a unique chance to thrive in a role that prioritises both personal and professional satisfaction.
Contact Details:
Solus Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Solus Accident Repair Centres.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Solus Accident Repair Centres.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Solus Accident Repair Centres that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Solus Accident Repair Centres, make sure they see your passion for helping others!
We think you need these skills to ace Customer Service Advisor - Training
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Solus Accident Repair Centres, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Solus Accident Repair Centres. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Solus Accident Repair Centres.
How to prepare for a job interview at Solus Accident Repair Centres
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Solus Accident Repair Centres that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Solus Accident Repair Centres and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
